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New Contributor

Issue with audio control on recent webinar

In my webinar today, I experienced an issue - error message "too many peope are unmuted" you have reached the maximum number of people that can be unmuted at one time.  You will need to mute some of these particpants before tyring to unmute others.

 

Except that no one on my call was unmuted.  Except the presenter and the organizer.  I then had to promote all my attendees to panelists, which worked for about half but the others could still not be unmuted.

 

Never encountered this before and this is a recurring webinar I run monthly.  Thoughts?

3 REPLIES 3
LogMeIn Contributor

Re: Issue with audio control on recent webinar

@ProductManageme  Sorry about that, that error is erroneous.

 

Did you try to Mute All, and then Unmute again?

What operating system and GoToMeeting software version do you have installed there?

 

New Contributor

Re: Issue with audio control on recent webinar

Yep, tried all the audio control "tricks in the book".  It actually wouldn't let me use the mute and unmute all functions - kept giving me same error.

 

I'm on MacOS Mojave 10.14.5 and GTM 8.4.3 Build 13481

LogMeIn Contributor

Re: Issue with audio control on recent webinar

Please run a test before youre next broadcast, and let us know if the muting controls are still working.