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Switching between the Classic Experience vs New Experience
Some months ago we "upgraded" from "classic" experience to the "new" experience. Inexplicably now when hosting webinars it has reverted to the "classic" Have explored account settings to seek to toggle from classic to new but cannot find this function?
Time Zone No Longer Auto-Adjusting to Attendee's Time Zone
I spent an hour on the phone with a GoToWebinar tech support person (Estaban, case #21859199), only for him to be unable to resolve it. I am hoping someone here can tell me how to fix it. Beginning about two months ago, the time zone reflected in each attendee's registration email no longer dynamically adjusted the webinar to their start time. It always had it in Central Time. For example, the email put the time in the Central Time Zone for an attendee who is in the Pacific Time Zone. This happened with our last webinar as well--causing people to miss the event because they had the wrong time. I believe (and it was also suggested by the support tech, though he couldn't resolve it) that this is because we don't use the GoToWebinar-built registration page. We build our own registration page on our site, which we then integrate via the Hubspot integration option. We need to do this for internal company reasons; the company will not allow us to use the GoToWebinar-built registration page. Is there a workaround to get the time to adjust to the attendees' time zone? I don't understand why GoToWebinar claims it integrates with Hubspot, only to leave such a gap in the service.
GoToWebinar and MacOS Tahoe 26
Good morning everyone, I updated to macOS Tahoe. GoToMeeting works BUT it is impossible to use the right button or the arrow on the Staff tab. This problem means that they are unable to deactivate the microphones of their respective panellists or to appoint a new speaker if necessary. Can anyone help me or provide me with information about it? Thank you very much. It's very important to me. UmbertoTake a look at the new GoTo Webinar experience
Hi, As the new GoTo Webinar experience is now available, I thought I would share this short video demonstrating the current in-session Organizer experience. You will find the new User Guide here. When it is available for your account you will see a banner at the top of your dashboard after your sign in on the website. You will also have the option to opt-out and return to the Classic GoTo Webinar experience by signing in on the website and going to Settings. Now available: new Mobile GoTo app to host GoTo Webinar sessions. The FAQ section at the bottom of the User Guide explains the current limitations and known issues. Ask the GoTo Pros: Join one of our live weekly Q&A sessions hosted by our Customer Success Team. Register HERE. The NEW GoTo Webinar - Short self paced lessons covering how to schedule, host, and engage your audience using GoTo Webinar
