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Active Contributor

Missing webinar recording

We had  ascheduled webinar yesterday, but the video recording are not showing on the Video Library

 

I don't know what is the problem

Webinar ID: 184-107-315

 

9 REPLIES 9
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Respected Contributor

Re: Missing webinar recording

"video" meaning a recording of a webinar or a video you uploaded to show during a webinar?

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Active Contributor

Re: Missing webinar recording

The recording of the webinar

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LogMeIn Contributor

Re: Missing webinar recording

@Sa_Chemist  Sorry for any confustion there.

 

Are you certain you did not save the recorded file locally? 

 

Although we don't keep any backup copies here, if you do not have the physical recording on your machine, and it is not located in your online account, we can start an investigation within Customer Care if you can contact them from the recording PC.

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New Contributor

Re: Missing webinar recording

The same thing happened to us yesterday. We hosted a webinar and hit "record." There is no possible way it was recorded locally as our settings have our webinar recordings save to My Library.

 

Is there a way we could speak to an actual person live at gotowebinar?

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LogMeIn Contributor

Re: Missing webinar recording

@DashaMAC We have 24/7 support available if you can help us with the investigation, working with the PC used to host the live webinar.

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New Contributor

Re: Missing webinar recording

Please Help!!! This has just happened to me.

 

We recorded a webinar this morning - I clicked record at the start of the webinar, and it showed the alert at the bottom of the control panel  to say that the webinar was being recorded. Our settings have always been to save to the online video library. But now that I go in to my video library it's not there. 

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Active Contributor

Re: Missing webinar recording

Hey everyone, when I called support they walked me through finding it on my local machine. I had mine set to record to my online Library as well, but it was indeed sitting in my local folder. Right-click on your GoToTraining icon in your tray and click Convert Recordings. Give support a call if you need to!

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New Contributor

Re: Missing webinar recording

The same thing happened to us. we can't find my recorded webinar session, first on May 17 '2020 (only recorded the first 0.14 second (local orginizer pc & video library) from 2 hours webinar session), and yesterday June 11' 2020 (there's no clue where it is... local orginizer pc & video library), we always set auto record, its difficult for us out side the US to call 24/7 support (International Call high rates, etc.. etc.. ), and diffrent time zone to chat with agent support... 

Webinar ID

329-680-083

Webinar ID

517-007-587

 

And today June 16'2020 few minutes ago , it's just happened again 

Webinar ID

643-860-331

 

Please Help Us.....

 

 

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LogMeIn Contributor

Re: Missing webinar recording

@Hendro I'm sorry we cannot locate recordings from here, as it may require access to your account and additional details for an engineering search.  Are you able to test the recording function now to confirm it is working correctly?  If not, then there may be a connection problem between your location and the GoTo web servers, which would need to be addressed first.