New look and feel of Emails sent from GoTo Webinar

[Katrin]

The latest update on the  Emails sent from GoTo Webinar such as confirmations and registration does not allow us anymore to adapt the colors to our company colors as before.

Why would there be an update that leaves the customer with fewer  customize options than before. The new structure of the Emails is fine, but we need to be able to adapt the colors to have them CI conform.

Please let us know how to fix this and be able to adjust colors in our Emails again as before.

[Katrin]

Please see the different versions of the emails attached. The back and green one is the new layout where we are unable to adapt to our colors whereas the red version shows or company colors that we were able to change within GoTo Webinar

[KateG]

@Katrin welcome to the GoTo Community, have you tried using the sliding Hex color picker under Branding and Colors? 

[Katrin]

@KateG yes we have but since the new update the colors are not showing in the emails sent from GoTo Webinar. What else can we do to be able to use our compnay colors again?

[KateG]

@Katrin I let the team know that branded colors are not translated to the emails, the team is working on a update. Thanks for calling this out and bringing it to our attention. 

[JenL]

#FAILURE - GoTo web developers have made the biggest error in launching the new interface and design output for the branding section of the GoToWebinar platform webcast settings.  What used to be a custom feature and asset to have your company logo uploaded and framing the email and embedded text copy/hyperlinks closely matching to your company's brand colours  are no longer available. What appears is a displaced company logo with a white background (even though logo uploaded had a transparent bg) positioned within a bigger grey frame and looks like a 6 year old cut & paste it into the frame, and then you have green embedded hyperlink/text, and one single blue hyperlink. When those were traditionally blue which luckily aligned with our brand colours, but blue is also quite universal for the online world.  You've now caused brand identity issues and reputational damage to every GoTo customer's associate/client's experiences. Does the GoTo CEO like to see his company's logo distorted and his colours changed on his brand materials and in the marketplace??

Please fix the issue that you created. You may lose a lot of customers from this casualty. All of your competitors allow their clients to customize their tool so that it aligns with their external facing brand.

As well, it would be nice to be notified of such changes rather than be surprised. Your customers deserve an email when you make critical changes as you do with maintenance updates.

Thank you.

[KateG]

@Katrin, @JenL Our team has fixed the issue with the email colors, as well as the grey background. Thanks for your patience as we resolved the issue. 

[JenL]

Hi Karin,

1. Only the Customer-Facing email confirmation was fixed with for the masthead logo and font colours for the hyperlinks.

2. The Internal-Panelists facing email confirmation was partially fixed for the masthead logo, however, what still deploys is the hyperlinks in a mix of green and blue fonts. That was not fixed.

[KateG]

Hi @JenL thanks for getting back to me, I created samples to understand what you are seeing to report to the team. From what I see: 

• "How to Join Webinar" does not reflect branded colors in the Panelist email
• Calendar and email hyperlinks default to green vs blue in the Panelist email 

Anything else? Thanks for your help. 

How to Join web

PanelistAttendee