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New Contributor

Recording not added in follow up emails

I tried to add a recording to attendee and absentee follow up email today. It shows on the system that video is added (see the picture) but the recording is still missing from the actual email. What did I do wrong?

 

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7 REPLIES 7
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LogMeIn Contributor

Re: Recording not added in follow up emails

@Heidi_SY  Did the webinar already take place, and did the follow up email already go out before you added the video?

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New Contributor

Re: Recording not added in follow up emails

I added the recording before the follow-up email left (previous day) but after the webinar had ended because it was a recording of live that webinar I wanted to send to participants afterwards to watch. So, I was editing a follow-up email in a webinar which was in past events.

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LogMeIn Contributor

Re: Recording not added in follow up emails

You should still be able to a recording post-broadcast, however I would suggest giving yourself some leeway time by setting the webinar followup email to go out a few hours after the event.

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New Contributor

Re: Recording not added in follow up emails

I did. I added the recording on the same day the webinar was and the follow-up email left 1 day after the webinar.

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New Contributor

Re: Recording not added in follow up emails

Any developments on this? I have the exact same problem. Thank you. 

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LogMeIn Contributor

Re: Recording not added in follow up emails

@cclarkweg Are you also clicking the Save button before the window closes?

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New Contributor

Re: Recording not added in follow up emails

Yes...

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