I have a few on demand webinars but the user can't play back or fast forward. how do I change this. I've seen a few other webinars where you can do this. thanks
Are you using the Simulated Live webinar feature or just sharing recordings? A Simulated Live webinar is meant to play like a live webinar, so attendees will not be able to fast forward it. With a recorded webinar (once loaded in their browser), they can skip forward and back by clicking on the progress bar at the bottom of the video.
I think there should be a true on-demand webinar feature available. Currently there is no way to get all the features needed (survey, trackable links etc.) and also pause, fast forward and rewind webinars which is an issue for us as well. We offer cancer education in an on-demand format and patients have no way of pausing or rewinding, they have to watch the whole webinar over again if they missed something which creates accessibility issues.