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Joe44
Active Contributor

Web app attendees can´t be unmuted

Hi,

I am using GoToWebinar Lite plan and have a problem with attendees audio. In the control panel, I can´t see the unmute option. And attendees connected via a web app can´t unmute a microphone (the microphone is allowed in Google Chrome).

Attendees in the control panel:

pic1.png

Many thanks in advance.

Jan

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
Retired GoTo Contributor

Re: Web app attendees can´t be unmuted

If this is a webcast webinar, then that would explain the limitation.  If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).

 

Webinar schedule type comparison:  https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-liv...


Ash is a member of the LastPass Community Care Team.

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5 REPLIES 5
AshC
Retired GoTo Contributor

Re: Web app attendees can´t be unmuted

Hi Jan,

If some attendees are able to speak but not others, do you know anything about the affected operating system and Chrome browser version?


Ash is a member of the LastPass Community Care Team.

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Joe44
Active Contributor

Re: Web app attendees can´t be unmuted

Hi,
It affects all attendees joining with the web app. I personally use Chrome 85.0.4183.102 on Windows 10 Pro 2004.
AshC
Retired GoTo Contributor

Re: Web app attendees can´t be unmuted

If this is a webcast webinar, then that would explain the limitation.  If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).

 

Webinar schedule type comparison:  https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-liv...


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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Joe44
Active Contributor

Re: Web app attendees can´t be unmuted

Yes, it was a webcast webinar. I didn´t mention the webcast limitation. Thank you for your help.

AshC
Retired GoTo Contributor

Re: Web app attendees can´t be unmuted

We may consider adding phone support in the future for this type of event, so stay tuned to the new releases of GoToWebinar services...  https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002 


Ash is a member of the LastPass Community Care Team.

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