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New Contributor

Web app attendees can´t be unmuted

Hi,

I am using GoToWebinar Lite plan and have a problem with attendees audio. In the control panel, I can´t see the unmute option. And attendees connected via a web app can´t unmute a microphone (the microphone is allowed in Google Chrome).

Attendees in the control panel:

pic1.png

Many thanks in advance.

Jan

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: Web app attendees can´t be unmuted

If this is a webcast webinar, then that would explain the limitation.  If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).

 

Webinar schedule type comparison:  https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-liv...

View solution in original post

5 REPLIES 5
Highlighted
LogMeIn Contributor

Re: Web app attendees can´t be unmuted

Hi Jan,

If some attendees are able to speak but not others, do you know anything about the affected operating system and Chrome browser version?

Highlighted
New Contributor

Re: Web app attendees can´t be unmuted

Hi,
It affects all attendees joining with the web app. I personally use Chrome 85.0.4183.102 on Windows 10 Pro 2004.
Highlighted
LogMeIn Contributor

Re: Web app attendees can´t be unmuted

If this is a webcast webinar, then that would explain the limitation.  If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).

 

Webinar schedule type comparison:  https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-liv...

View solution in original post

Highlighted
New Contributor

Re: Web app attendees can´t be unmuted

Yes, it was a webcast webinar. I didn´t mention the webcast limitation. Thank you for your help.

Highlighted
LogMeIn Contributor

Re: Web app attendees can´t be unmuted

We may consider adding phone support in the future for this type of event, so stay tuned to the new releases of GoToWebinar services...  https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002