Webcast - attendee Registered, but then couldn't make the session

[bechammond]

Hi

I recently changed my Webinars to Webcasts, as some internal staff were having issues accessing the Webinar via the Standard Event. (has to so with their tenancy external to ours and they aren't able to download GoTo....).

My question is - previously, if someone registered for standard event, and they missed the session. They could use the same link in their webinar to view the recording afterwards. has something changed by using Webcast option? 

Seems like a Webcast, they can't do this and that my best option is to send the Post webinar email to those who missed the session with the video link. 

Thanks

[KateG]

HI @bechammond ,

Welcome to the GoTo Community, 

The After Session Video, enabled in the Registration section, should work the same whether it's a Webcast or Webinar. 

What link in their Webinar are they using? What do they see when they click it? 

[bechammond]

Hi

They were using the Join Webinar Link from the registration email. 
That used to work if someone missed the session and wanted to catch up. 

[KateG · Accepted solution]

@bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

[bechammond]

thank you - appreciate your replies.