geoffwebinar
5 years agoNew Contributor
Re: Webcast Attendees' screens going dark after next presenter
We switched to all Webcasts this year since we routinely hit the 1,000 attendee limit. Have hosted 2 live webcasts now. A large percentage of viewers say they cannot see the panelist's screen unless they manually refresh their browser (F5). When we switch to the presenter's screen all is good. When we switch back to the panelist's screen, this same percentage only see the "waiting to view _____'s screen". If they manually refresh their browser it works. But then they lose the entire chat log. Viewers' browsers being used who are affected by the bug include Chrome, Firefox, Safari and Edge. Why is this happening and what is the resolution?