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New Contributor

Webcast - viewers can't see panelist's screen without refreshing their browser

We switched to all Webcasts this year since we routinely hit the 1,000 attendee limit. Have hosted 2 live webcasts now. A large percentage of viewers say they cannot see the panelist's screen unless they manually refresh their browser (F5). When we switch to the presenter's screen all is good. When we switch back to the panelist's screen, this same percentage only see the "waiting to view _____'s screen". If they manually refresh their browser it works.  But then they lose the entire chat log. Viewers' browsers being used who are affected by the bug include Chrome, Firefox, Safari and Edge. Why is this happening and what is the resolution?

3 REPLIES 3
New Contributor

Re: Webcast - viewers can't see panelist's screen without refreshing their browser

LogMeIn support has confirmed that this is a bug that has been present for many months. My solution is to recreate all 120 webinars in Standard mode. Support is then assisting me with copying all registrants from the webcast mode to the standard mode of the same webinar. Lots of work, and I'm back to the 1,000 viewer limit.

LogMeIn Contributor

Re: Webcast - viewers can't see panelist's screen without refreshing their browser

  I'm sorry to hear about that, and will investigate the cause further with our team. 

New Contributor

Re: Webcast - viewers can't see panelist's screen without refreshing their browser

@AshC  - thanks so much, I look forward to the resolution.