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AshC
LogMeIn Contributor

Re: Test Seesion works, all real Webinars fail

@TheVacationStop  You are probably correct with your firewall theory:  https://support.logmeininc.com/gotomeeting/help/how-do-i-configure-gotomeeting-to-work-with-firewall...

 

If the desktop and web interface both fail, then it's going to be your local firewall that needs adjustment.

TheVacationStop
Active Contributor

Re: Test Seesion works, all real Webinars fail

Likely our network firewall, not one on the PC. I've read the firewall docs, and I've given them to our IT staff but haven't heard back yet. It would be nice though, to understand why there is a difference between a real webinar and hte test webinar, and what those differences are. That would make it easier to make the firewall adjustments.

AshC
LogMeIn Contributor

Re: Test Seesion works, all real Webinars fail

@TheVacationStop  Typically a real webinar requires round trip communication, i.e. Inbound and Outbound traffic.  Also, each GoToWebinar you join may vary in IP address, connecting through one of the server IP blocks on that firewall document.

TheVacationStop
Active Contributor

Re: Test Seesion works, all real Webinars fail

In other words, the Test Session is not an adequate test.

GlennD
LogMeIn Manager

Re: Test Seesion works, all real Webinars fail

Hi @TheVacationStop

 

The test meeting tests if you meet our system requirements and if you can complete the join process successfully of connecting to our server and downloading the software, for the majority of attendees that is enough. For some more restrictive environments taking part in a live meeting/webinar is the only real way to confirm. 

 

Glenn is a member of the LogMeIn Community Care Team.

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mencik
Active Contributor

Re: test webinar works, cannot connect to real webinar

client_type=html5 apparently is no longer supported.

Will Logmein ever support a system that uses only https: and the standard ports?
If not, I will continue to recommend other services that do.

AshC
LogMeIn Contributor

Re: test webinar works, cannot connect to real webinar

@mencik  Can you explain what you mean by "standard ports"?  We currently utilize industry standards that can connect through one of 3 available ports:  80, 443 and 8200. 

mencik
Active Contributor

Re: test webinar works, cannot connect to real webinar

Well, apparently our corporate firewall only allows 443 and 8443 for https:

Thus, I can connect to test sessions, but not to live ones.

mencik
Active Contributor

Re: test webinar works, cannot connect to real webinar

I have no such problems with webcasts.com or on24.com among others. I can join all their webcasts via browser only. gotowebinar.com is the only webcast platform that does not work in my environment, as it is using something non-standard that our firewall blocks. I have no control over that firewall.

 

AshC
LogMeIn Contributor

Re: test webinar works, cannot connect to real webinar

You can run the advanced options with the GoTo Connection Wizard, and select to force port 443:  https://support.goto.com/meeting/help/install-and-run-the-connection-wizard-windows