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PLFSam
New Contributor

GoToWebinar - Call Log

We just completed our first webinar with GoToWebinar.  We were able to download the "Attendee Report" and obtained who joined via the URL, however that report does not contain the attendees who dialed in ONLY.  Where can we get that report?

AshC
GoTo Manager

Re: GoToWebinar - Call Log

@PLFSam  I'm sorry, this data is not collected by GoToWebinar for consumption.  We'll update the thread if it should change though.


Ash is a member of the GoTo Community Care Team.

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PLFSam
New Contributor

Re: GoToWebinar - Call Log

Thanks AshC, do you work for LogMeIn? When we first signed up for the demo, someone told us that call logs were retained. That's one of the main reasons why we switched from Adobe Connect to GoToWebinar.

AshC
GoTo Manager

Re: GoToWebinar - Call Log

@PLFSam  I'm sorry, we only have access to call logs if something were to go wrong during a broadcast.  This is part of a 24/7 monitoring system that refreshes every 24 hours. 


Ash is a member of the GoTo Community Care Team.

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Chris Droessler
Respected Contributor

Re: GoToWebinar - Call Log

@PLFSam 

 

What do you hope to see in the Attendee Report for folks who connect only by phone?  Do you expect to see only the phone number as their attendee name?  On modern phone systems it should be possible for someone to text their name.

 

Even if they cannot list the phone number in the Attendee Report, it would be nice to just list them as "unknown," so we can get a good head count.

 

Sorry there was a misunderstanding when you first signed up.  When someone connects via computer but uses the telephone for audio, those connections are documented.  Being that GoToWebinar is a visual sharing platform, I doubt they thought there would be enough telephone-only attendees to warrant reporting them.

 

To answer your other question, AshC does work for LogMeIn. I  however, do not, but have become a big fan.

 

rickcat7
New Contributor

Re: the number of attendees by Phone

This should be a high-priority feature add. Many of our members are on the road a lot and cannot get to a computer or use the mobile app (assuming mobile app users are logged?). Adding this feature allows us to accurately know who's participating and increases the options are members have to attend.

Martin7
New Contributor

GotoWebinar: unidentified caller / inconsistent with whitepaper

I just called gotowebinar and confirmed that when using it, callers not entering a pin will not be listed in attendee list. That functionality exists in gotomeeting, but that is limited to 26 participants. If you want more than 26, you have to use gotowebinar. So the only way to effectively manage attendees is by limiting it to computer only, no telephone audio.

This is inconsistent with thier whitepaper on security.

https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/ucc_security_white_paper.pdf

on page 3

• The ability to see the complete list of attendees and their
current roles and privileges, so the organizer always remains
aware of those present

 

Chris Droessler
Respected Contributor

Re: GotoWebinar: unidentified caller / inconsistent with whitepaper

How do you suggest that a caller, not not using a PIN, enter ther name in their phone to show up on the Attendee list?

Martin7
New Contributor

Re: GotoWebinar: unidentified caller / inconsistent with whitepaper

in gotomeeting a caller with no audio pin shows up as CALLER 01, which you can rename. In gotomeeting, you don't have that option. They have added it to thier list of possible development for the future.

AshC
GoTo Manager

Re: GotoWebinar: unidentified caller / inconsistent with whitepaper

Hi @Martin7 ,

While the Unidentified Caller feature is not yet available for GoToWebinar, and we do not record these callers on any reports, our LMI Whitepapers do not reference phone systems in general.  Did you know GoToMeeting Plus plans can accommodate up to 250 Attendees per broadcast?

 


Ash is a member of the GoTo Community Care Team.

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