The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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logmein creating "waapi" folders
the last few months we've found hundreds of folders in C:\Windows\Temp named "waapi-<10 digits>". Each folder contains one file called ".sig" and one or more files named "<24 hex digits>". The folders are created about 15 minutes apart. Adds up to about 20GB per month. No problem deleting these files as they accumulate, but we want to know where they come from. ProcMon shows they are being created by LogMeIn Googling finds some similar reports, including this discussion Folder Waapi-xxxxxx | GoTo Community - 324046 but nothing to explain where the come from or what do about it, other than delete them. Any ideas?
Misclassification of Optional Driver Updates as Important in LogMeIn Central
I’m reaching out regarding an issue I’ve noticed in LogMeIn Central where optional driver updates are being incorrectly marked as important. This misclassification is causing confusion in our update management and executive reporting, as systems appear to be missing critical updates when in fact only optional drivers are pending. Previously, older installations of LogMeIn Central allowed filtering out recommended updates, which helped maintain clarity. However, newer versions seem to lack this functionality, and the Updates tab now lists optional drivers under the Important category. Could you please clarify: Whether this is a known issue or intended behavior? If there is a way to restore the previous filtering capability? Whether a fix or update is planned to address this mislabeling? This feature is crucial for accurate reporting and efficient patch management. I appreciate your attention to this matter and look forward to your guidance.
QoL Feature Request
After chatting with support, they suggested I make a post regarding a small but helpful feature -- When logging into a host with LogMeIn Central, the "Log in to:" drop down menu defaults to the hostname. We have these machines joined to our domain, and every user that connects must click the drop-down and select the domain name from the list. We would love the ability to change the default setting for the "Log in to:" option to the domain to cut down on user tickets and account lockouts.
Logmein Central - Alerts
Hi to the community. We are using Alerts to track free disk space for our customers devices. Is there a way to add a variable ( like * or % ) to check ALL drives for one device/group ? We add an alert package with the defined drive, C, D, ... but if a user/customer adds a disk without telling us, there are no alerts for the new disks. The Logmein guide says "defined disk" : Free Disk Space Use the Free Disk Space alert to monitor the space remaining on a defined disk drive on a computer or across a group of computers. An alert is triggered when free disk space falls below the defined minimum as expressed in MB or as a percentage of the total size of the disk. Many thanks.
macOS Accessibility Guidance Wildly Out of Date?
Hi all - I'm not sure if I'm missing something but when we use the most updated macOS installer for LMI Central we get this popup (https://imgur.com/a/5YYQAUp). It's REALLY confusing users because it's referencing steps from macOS from years and years ago. Apple has changed the system settings screenshots. Am I missing something or is GoTo just ignoring this from a product perspective?Central - Updates --> Windows Filter Issue
Hi, Over the last few years we have dealt with this bug, but with our asset base growing, we would like to see this resolved please. When opening the 'Windows Updates' section, if you try and apply a filter, it completely breaks the page, none of the machines below render/show within the page. Reproduce issue: 1. Click 'Updates --> Windows' 2. Apply a filter 3. Scroll down and it's broken (with console errors) 4. Scrolling down shows no machines being shown (see the scroll bar) Could we please ask the dev team to take a look? Thanks
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