after updated to Catalina 10.15.6 LMI Rescue app is not working, we have enabled support LogMeIn Rescue app in Accessibility and screen recording but not able to control the Macs.
Tried to add manually but its not working, not able to add in Accessibility and screen recording.
any solution for this?
Thanks for reply
Is this script to be entered by the client?
This corrected the issue that had been frustrating me for months on two different machines. Thank you for taking the. time to post this solution
Well its Friday and after 2-3 days of all working great we are now back to square one, rescue works fine on my PC Win 10 Pro, it works fine on my older G5 Apple Mac, and is totally useless on my Apple Book Pro.
No new updates on Laptop, rescue starts, I can see clients machines, I can enter their user names and passwords, then it just freezers once I try to login to clients machines.
So as long as I site in my office for the rest of my life and don't upgrade any of my machines all works.
Is anyone having better luck than me with this problem.
Thank you mate for posting that, I was haveing the same problem and unfortunatly rang tech support for rescue who were as helpfull as a choclete fire guard.
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
i belive reset Accessibility will fix this issue
command for reset accessibility: tccutil reset Accessibility
command for reset screen recording : tccutil reset ScreenCapture
note: both command will clear ALL ENTRIES in Accessibility and Screen Recording
SteveinMD1 Rescue is fully supported on Mac operating systems, and we are currently working with Apple to identify the security triggers necessary to allow full functionality. I apologize that this is taking longer than expected.
OK, so is LMI now taking the position that Rescue is no longer supported for Mac OSX 10.15? That's huge for us.
You shared a useful post and thanks for sharing to us.
I can confirm there is an issue with LogMein Rescue and Mac OS 10.15.6 ... same thing as the way people describe it in the post.
with older versions of Catalina like 10.15.4 there's no issue..
We are having the same issue with a Mac on Catalina 10.15.6. The accessibility settings are checked by default when we start the support session and are unable to uncheck it. I ensured that the padlock was unlocked, and we were able to uncheck other LMI Rescue settings such as the screen recording setting.
I know the padlock has to be unlocked. The checkbox is still frozen checked but doesn't allow remote control. You can see in the screen capture video I posted. You also cannot remove the Support-LogmeinRescue entry by hitting the minus button below, its just stuck. I even tried running tccutil reset Accessibility from command prompt and having the customer reconnect, still no luck. This is not a problem with first time connections, its returning users who have already granted permissions. The Support-LogmeinRescue box under Accessibility is frozen checked but doesn't allow control.
Under "Security & Privacy", (the padlock needs to be open) so that you can make remove/readd the tick. If the "Support-LogmeinRescue" window has frozen you could try force quitting it and trying again. If it still fails you could try booting the Mac in safe mode and see if you have any better luck.
If you read my post I specifically say that you can't uncheck and recheck the box. It is frozen checked. I even included a screen capture video to demonstrate the issue.
You need to remove the ticks and then re-add ticks (under Security & Privacy > Accessibility and Screen Recording "Support-LogmeinRescue" box).
Having the same issue. Can't control but Support-LogmeinRescue is already checked under Security & Privacy > Accessibility and Screen Recording. The Support-LogmeinRescue box is frozen and can't be unchecked/rechecked so their is no way to control the users Mac.
