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Problem installing Support-LogMeInRescue on MacOS Big Sur 11.2


I was going to take a TOEFL exam on my Mac computer running latest Big Sur 11.2. 

TOEFL exam is held by which asked me to install a file named Support-LogMeInRescue. 

My computer asked for a permission to run this application, I prompted, and then nothing happens. The installation does not proceed. 

ProctorU support team say the issue is due to the newest Big Sur update which prevents this application from running. 

I missed my exam as a result.

Does anyone know the solution? Will this issue be fixed? Or how can I overcome the issue?

Thanks to everyone in advance