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sphothisane's avatar
sphothisane
Active Contributor
3 years ago
Solved

Keep getting logged out

A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but ever sense i had to change my password, i now have the same issue. we have went into settings to put to never be timed out, but still getting logged out. we have both uninstalled and re-installed LMI and ever deleted all folder data. We have even went onto the LMI website to see if there are any settings to change for this, and nothing seems to work.

  • sphothisane's avatar
    sphothisane
    3 years ago

    We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

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  • bcarl57239's avatar
    bcarl57239
    Active Contributor
    3 years ago

    This also worked for me, thank you!! 😁

  • bcarl57239's avatar
    bcarl57239
    Active Contributor
    3 years ago

    Interesting! I will have to give this a try and let you know if it resolves the issue with my account as well. Thank you!

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    Hey Kate yeah we are vigorously working with them to try and get this fixed. We are not having any luck. Will keep updated here when ever we get something new 

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    Hey no luck still. We were sent a link to try with the download they gave, but no luck with this. I am really surprised not a lot of people are having this issue

  • bcarl57239's avatar
    bcarl57239
    Active Contributor
    3 years ago

    Please let me know if you find a permanent solution. They released an update last week, but it didn't seem to resolve the auto sign-out issue.

  • sphothisane's avatar
    sphothisane
    Active Contributor
    3 years ago

    We have reached out and they have suggested a few things, but nothing has work yet. We have sense called again to continue the ticket to try and get the issue resolved.