Rodan07
Active Contributor
Joined 2 years ago
User Profile
User Widgets
Contributions
Call Queue - Allow callers to be automatically transferred if no agents are present
I would like the ability to have an option to transfer calls that come into an empty queue out to a dial plan. We are having a few callers who somehow call the call queue during off hours and are then evicted as there are not call center agents present. I would like the ability, in the dropdown to handle these calls, to transfer the calls to the dial plan they would have been routed to had they called the correct number. Currently this is really the only options to handle those callers.Different Pause Reasons by Queue
We would like the ability to have different pause reasons per queue. We have different managers and different needs for our queues and forcing some to have reasons that don't work for the others are causing confusion. Is there any way that the pause reasons can be moved to the queues? It would be fine to have some of the basic ones for all link lunch, restroom etc but we are trying to track other items that are occurring for our helpdesk team that do not occur for our operators, but the operators are using some of these reasons even though they do not really apply to them to get out of some of the reporting. Thank you, NickVoicemail Report
I am looking to have a voicemail report added which would show current voicemail consumption across all extensions. Being as there is a limit to 99 voicemails we would like to preemptively warn staff of them running out of voicemail space. This is especially crucial with shared voicemails that do not have emails automatically sent and the voicemails subsequently deleted.466Views0likes1CommentTurn on Fax interception on direct extensions via the API
We would like the ability to turn on fax interception on direct extensions. This appears to only be an option for shared voicemail boxes at this time using the API. We will have close to 2000 users who will need this option turned on as we roll out GoTo Connect to our staff. As this is not defaulted to on in the GUI I would like the ability to program this option. Thank you!Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.Re: Wallboard no login required
I need the ability for it not to be authenticated for an actual wallboard on a TV that I do not need locking every so often. I think obscure URL's are good enough for what little data would be available on the type of wall board I would be using. Maybe have 3 options the 2 you suggest and a third being public. I also have executives that would like to see this and they will not be agents or supervisors and just need a link I can send them.839Views0likes0CommentsWallboard no login required
Wallboards should not require a logged in user, that way they can be put up on TV's using a kiosk terminal. This would also give the ability to share the wallboards with other staff who may need this information. This could be a toggleable setting so that if the information was sensitive you could leave it behind a login and if not then a obscure link that would work even without being logged in.