Connections drop
Hi, Has anyone else had experiences of the connections to an unattended device not show the screen but the session is "active". To resolve you have to end the session and start again, which is quite frustrating. Also connections seem to drop if you switch between devices in unattended sessions. Thanks Tim
Console App stuck on "Email verification pending"
Not sure why this is an issue, or what is even causing it, but this only seems to be an issue with the desktop application (not the web app version). I currently run Windows 11 (which I don't think is the problem). I already tried reinstalling the application (and wiping the residual data prior to reinstall), but the issue still occurs. Is this a new bug that hasn't been caught yet? It's been really irritating having to swap back into the browser to use GoTo Resolve.
AV softwares/Browsers flagging GoToResolve App as malicious/suspicious
When attempting to connect to and support end users, we have began getting a high number of them getting prompted that the app download is suspicious., resulting in them haveing to verify they want to keep the download and are they SURE they want to keep the download. This is a bad look for us and also complicates the process of connecting to their systems to help. We have also had McAfee repeatedly delete the downloaded GoToResolve app off of the client's computer before they could run it. We did not have these issues with GoToAssist Corporate. Please follow the proper channels with the various security softwares and browsers to have them recognize your program/domain as valid.
Lost Connection to device (Windows 10 device)
I have a computer that randomly lost its connection that I had in a group on GoToResolve for updating and doing patches (not RemoteSupport). No matter how many times I restarted the computer it wouldn't show it was online on GoToResolve's side. I confirmed the computer was online and connected to the network. On GoToResolve it only said it was Offline and on the "offline" computer on the taskbar where the purple box is for GoToResolve it said offline, however in Services on the computer it said GoToResolve was running so it's for sure showing on the computer just not connecting. I was able to reinstall the agent onto the computer and it showed online afterwards, but I wanted to see if anyone else has had this issue because at my work we have a lot of computer labs and I would hate to have to reinstall agents a lot just to see computers in GoToResolve.
Zero trust verification failed
Greetings, Readers, I am currently using a trial account for a Proof of Concept (POC) evaluation. I have successfully implemented a zero trust model by configuring it for a privileged user. Subsequently, I have created a group of devices and added a new device to the group. I proceeded to download the executable file and installed it on a Windows 10 computer designated for testing purposes. However, whenever I attempt to initiate remote control, I encounter an error message after entering my PassPhrase. The error message states: "Zero trust verification failed. Please add this device to your account again to enable remote access." I have already attempted to resolve the issue by reinstalling the remote control software and rebooting the remote computer multiple times. Could you kindly provide me with any URLs or resources that may offer guidance on resolving this particular issue? Thank you for your assistance, everyone.Client side application running twice
My team continues to have issues with the client side application running more than once on thier machines, causing the session to loop continuously until we kill the session and recreate it. Is this a known issue? Seems to happen if the client downloads and runs the program more than once. (usually due to their computer security or connection speed getting in the way) I'm curious as to why it even allows it to run more than once on the same system for the same session. Typically happens on Windows client systems.
