MS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved93Views0likes5CommentsZero Trust and Remote Execution
Running into issues with ZT and remote execution of some daily scripts on all of the workstations. I receive an "Invalid Signature Key" error, and the script fails to run. It is one of the pre-made scripts in the script library. Now if I run it manually, it runs just fine, but on a schedule, it just fails. Ideas?33Views0likes1CommentWindows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.84Views0likes5CommentsLogMeIn Resolve HelpDesk - Backslashes being removed from tickets.
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. Is there a setting I can change? Thank you for your help!Solved62Views0likes5CommentsDevice list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?127Views0likes4CommentsFailing to install goto endpoint antivirus
Error Application error 1000 {"timestamp":"2025-03-05 10:20:41","pid":1000,"type":"error","source":"Application Error","description":["GoTo.Resolve.Antivirus.App.exe","1.2025.224.2","66470000"],"index":2,"value":3} Error .NET Runtime 1026 {"timestamp":"2025-03-05 10:28:51","pid":1026,"type":"error","source":".NET Runtime","description":["Application: GoTo.Resolve.Antivirus.App.exe\nCoreCLR Version: 8.0.624.26715\n.NET Version: 8.0.6\nDescription: The process was terminated due to an unhandled exception.\nException Info: System.InvalidOperationException: Category does not exist.\r\n at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)\r\n at System.Diagnostics.PerformanceCounter.InitializeImpl()\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.FindIndexedProcessName(Int32 pid) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 23\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.Parent(Process process) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 10\r\n at GoTo.Resolve.Antivirus.App.Infrastructure.Services.AppShutdown.AppShutdownService..ctor(IHostApplicationLifetime hostApplicationLifetime, ILogger`1 logger) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Infrastructure\\Services\\AppShutdown\\AppShutdownService.cs:line 28\r\n at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)\r\n at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)\r\n at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitIEnumerable(IEnumerableCallSite enumerableCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at GoTo.Resolve.Antivirus.App.Program.Main(String[] args) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Program.cs:line 22\r\n at GoTo.Resolve.Antivirus.App.Program.<Main>(String[] args)\n"],"index":3,"value":3}80Views0likes5CommentsConnections drop
Hi, Has anyone else had experiences of the connections to an unattended device not show the screen but the session is "active". To resolve you have to end the session and start again, which is quite frustrating. Also connections seem to drop if you switch between devices in unattended sessions. Thanks Tim826Views0likes2Comments