The SMS Change has been Horrible
We've had enough. We will not be submitting our information again after 4-5 times. The GoTo AI systems are not helpful, and it appears that we are being charged by GoTo for each submission. So, we will be moving our SMS communications to the other company that we use where we have had no problems. Also, your AI support doesn't work, either. It does not get me to where I need to be. I'm longing for the GoTo days where I could speak to a real support person sitting in Santa Barbara. Those were the good 'ol days.
Call Transferred then Rings to Person Transferring
This is an odd issue that came up a few weeks ago and hasn't gone away. User A picks up a call on a ring group from an outside line. User A then presses transfer and dials User B's extension. After discussing the transfer, User A presses transfer again and instead of the call transferring to to User B, it rings back to User A with the outside caller unable to hear anything. This happens at a few extensions, all of which are part of a ring group. They are all in a group so anyone in that department can answer incoming calls. We have started a ticket with GoTo support and they have been unable to tell why this is happening. It doesn't show up in the call routing technical logs that they have been able to find. The phones get auto re provisioned over the weekends and it is still happening. We have tried factory resetting the phones, resetting the JBC, verifying there are no call forwarding rules on User A or User B's phones. Wondering if anyone has experienced this before? One of the people dealing with the issue found this link from years ago that describes the exact issue with no final resolution. https://www.3cx.com/community/threads/yealink-attended-transfer-not-working.57930/
