Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO).
We are excited to announce a new release of the Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO). This update enhances security, streamlines authentication, and improves user experience, ensuring seamless remote support capabilities directly within Microsoft Teams. Please find documentation below: Get the Rescue Integration App in Microsoft App Source How to set up Microsoft Teams to work with LogMeIn Rescue Key Features SSO Support: SSO: Allows users to authenticate using their existing identity providers, reducing login friction while maintaining robust security standards. Note: The SSO leverages the SSO already configured for Rescue so no additional actions are needed if SSO is already enabled for Rescue. If not, they will need to configure SSO for Rescue not withing Teams. Enhanced User Experience: Updated UI/UX for a more intuitive and efficient support workflow within Teams. Customer Use Case: An IT support technician in a global enterprise uses the Rescue integration within Microsoft Teams to assist employees reporting technical issues. With the integration: The technician can initiate a remote session directly from a Teams conversation or channel. They can troubleshoot, diagnose, and resolve issues in real time. Using SSO, the technician logs in seamlessly through the organization’s identity provider, saving time while ensuring secure access. Customer Benefit: This release not only strengthens the security posture of the Rescue integration by introducing MFA and SSO but also enhances the overall user experience. Customers benefit from: Faster and more secure workflows through streamlined authentication. Improved support efficiency, enabling quicker issue resolution. Increased employee satisfaction with secure, seamless access to essential support tools. We are confident these enhancements will elevate your remote support experience within Microsoft Teams!GoToAssist Remote Support 4.8 Build 1716 release
Hi, We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the automatic update/downgrade feature caused problems. Screen Sharing Improvements - Addressed the problem where the remote screen appeared too small on the agent's side during screen sharing. Enhanced Remote Diagnostics - Fixed an issue where the remote diagnostics feature failed to properly indicate Windows 11.New Feature: GoToWebinar organizers can block certain email domains
What's new for Organizers: Until now, organizers could only add allowed email domains but now they can block domains as well. Organizers can add up to 50 different domains in total. Note: Organizers can only add either allowed domains or blocked domains. They cannot add both at the same time. What will attendees see: When attendees (for whom the domain has been blocked), try to join the webinar, they would be shown a message that they cannot join the webinar. How to use this feature: Users can access this setting via the Restrict access option under the Registration module.ChromeOS Support is Here - Remote View of Device and Remote Control of Android Apps!
The Rescue team is excited to announce another newly supported platform in 2023! Hot on the heels of Linux, we are now adding basic support for the ChromeOS operating system to remotely view the desktop, and remote control Android applications on a ChromeOS device.
