GoToAssist Remote Support 4.8 Build 1716 release
Hi, We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the automatic update/downgrade feature caused problems. Screen Sharing Improvements - Addressed the problem where the remote screen appeared too small on the agent's side during screen sharing. Enhanced Remote Diagnostics - Fixed an issue where the remote diagnostics feature failed to properly indicate Windows 11.Contact Center - Analytics
Missed ring attempts percentage (Agent Performance board): A new metric has been added to the Agent Performance board within the Individual performance summary. Missed ring attempts percent (missed ring %) will show the percentage of unanswered ring attempts out of all calls that rang for the agent (including repeated attempts for the same call). This can also be exported in the Individual performance and workload summary export. For more details: Agent performance board
