GoTo Webinar Discussions

GoTo Webinar Discussions is the best place for you to ask questions report issues and share feedback with the GoTo Webinar community and GoTo team.728 Posts

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Interupted webinar
An attendee from a webinar yesterday notified us that their signal was interrupted briefly and the entire program started over after watching for 10 minutes. They were very disappointed as this was their first time attending a webinar. Do you have any ideas what might have caused this? As the organizer, there were no issues delivering the webinar live, and our quality department did not report any issues. This is the only attendee we are aware of who had this experience.
VWB
Active Contributor
4 days ago
33Views
1like
4Comments
Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders
Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent by your platform. Summary of the issue: Problem Description: Our customers have reported that when they add events to Google Calendar via the email reminders sent by GoToWebinar, the time zone is incorrectly set. It’s being changed to a completely different time zone, even though the correct time zone is set in Google Calendar. Where the issue occurs: The problem only occurs when the calendar event is added through the reminder email from GoToWebinar. If we manually add the event directly through the registration form on the GoToWebinar platform, the time zone is correctly set, and there are no issues. Why this is an issue: The issue appears to be tied to the email reminder feature in GoToWebinar. This is not a problem with Google Calendar itself, as everything works perfectly when the event is added manually via the GoToWebinar form. Customer Impact: Customers who receive the email reminders from GoToWebinar are experiencing this problem, leading to confusion and frustration, as their calendar events are being incorrectly scheduled. We have verified multiple times that the time zone settings are correct in Google Calendar and have ensured that all customers who reported the issue are using the correct settings. Our Request: We believe that the root cause of this problem lies in the integration between GoToWebinar’s email reminder system and Google Calendar. Since this issue is directly related to how your platform is sending the calendar invites, we kindly ask that your team investigate this further and work on resolving it. Frustration and Ongoing Delay: We have been trying to resolve this issue for over two months now, and, unfortunately, the responses we’ve received have either ignored the issue or repeated the same response. The answer we consistently get is that the problem lies with Google Calendar’s time zone settings, which we have already confirmed are correctly configured. Despite explaining this multiple times, we continue to be directed back to Google and asked to verify something that we’ve already ruled out. It’s frustrating to keep repeating ourselves without seeing any meaningful progress or resolution. Additionally, we’re being asked to pass the responsibility onto our clients to reach out to Google for an issue that originates from your platform. This continuous back-and-forth without a solution is not only wasting our time but also our customers' time, and it's clear that the responsibility lies on your side to fix the integration. Thank you for your attention to this matter. We expect a prompt and actionable response to resolve this issue as soon as possible. Best regards.
Solved
MktgINT_2024
Active Contributor
5 days ago
202Views
0likes
15Comments
Is there technical support in Ukrainian or Russian ?
Is there technical support in Ukrainian or Russian?
Sergius123
New Member
10 days ago
14Views
0likes
1Comment
Joining GotoWebinar from GotoRoom Polycom not working.
I am in the testing phase of the GotoRoom setup with new Polycom G7500. When I try to use the Webinar ID to join, I am getting an invalid error. If I try the same type of connection with GotoMeeting I can join those meetings with no issue. Has anyone see where GotoMeeting works by GotoWebinar does not with the GotoRoom?
michaelph
New Member
12 days ago
13Views
0likes
1Comment
I can't create a new subscription for next year.
When I log in to subscription management, I see this error. How do I create a subscription to Gotowebinar for next year?
webinarfbk
Active Contributor
14 days ago
37Views
0likes
2Comments
Poll answers
Hi, After switching to the new GTW, the results of the poll questions are not displayed on the recording. Is there anything we can do about it to make the answers display?
Solved
Zuziannaa
New Member
17 days ago
22Views
0likes
1Comment
How can viewers of a recorded session access materials?
I'd like to be able to make the materials available for viewers of recorded sessions, but I'm not sure how to do that. Thanks in advance for the help!
loanlawyer
New Member
18 days ago
23Views
0likes
1Comment
Long wait times, need to cancel subscription... call center hours as fastly approaching
I've been on long holds (still holding for an hour now) and need to cancel our corporate subscription today. I've been waiting on an email, nothing, so had to get back into the queue. There has to be a better way, especially since I am given instructions in the Admin Portal to uncheck the autorenew, but it's grayed out. Can someone please help me out.
Solved
Mar_M_shall
Active Contributor
18 days ago
56Views
0likes
5Comments
Anyone have experience with Interprefy translation services?
Does anyone have any experience using Interprefy along with GoTo Webinar? I need to be able to generate French subtitles for English language webinars in real time. Our webinars often have multiple speakers, so the PowerPoint workaround will not work for us. I discovered Interprefy here: https://www.goto.com/integrations If anyone out there has figured this out, I would greatly appreciate hearing what your solution was. Thanks!
JHalpern
New Member
24 days ago
340Views
0likes
2Comments
Theme Change in new GoToWebinar
I am currently having issues with the dark background. Talked to customer support and their currently isn't a fix for this. The issue is currently in one of the monthly meetings for people with disabilities, a few individuals are having issues with the black theme with white lettering. Is there any work toward having the normal white background with black lettering with the new webinar format? Does anyone have a fix for this?
Solved
schan
New Member
25 days ago
57Views
2likes
2Comments

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