Device Control Anti Virus
We just started to experience a situation where LogMeIn AV has focused in on a USB printer and is showing some weird behavior. The Event Log shows "Device control - A device has been removed from your system Device Name Boca BIDI...." Right after that we see "Device Control - A new device has been detected on your system. Device name Boca BIDI..." So, this is a direct attached USB Boca printer. It is plug and play. It appears that AV removes it, then Windows adds it back. This series of Event logs is endless. We do have Logmein AV on other workstations with Boca printers and we do not see this behavior. Support told me to make a policy with exceptions for the drivers. I did that. I also checked do not scan USB on that policy and applied it to the workstation. The machine has been rebooted and a day later, the same behavior continues. Anyone else seen this ? Any resolutions ? suggestions ?
Check/Install LMI updates from One2Many
I recently signed up for LMI Central and now I'd like to get a few tasks done with one2many. For example, I'd like to setup a task for LMI to check/install LMI updates. Also I'd like to enable automatic windows updates. The script in the repository does not work. Has anyone done this?
I have not been able to contact support for almost a month.
I am a long term user of logmein central. I am currently trying to contact support regarding my product renewal and payment, but have not been able to reach them nearly a month after the ticket was issued. Currently, due to the transition period to the Goto brand, etc. Is the support site not working properly? Is everyone else getting support with no problems? I am very disappointed as I have been a user for over 8 years.
Remote Execution : Success Exit Code
Hey I have PS script that collects a bunch of info and fires off a JSON post request. For the most part this is successful, however, items are listed as Job Timed out within LMI remote Execution console. Is there an item or code I can return on my script ending to indicate to Remote Execution that it was successful? Thanks
Feature Request -> Detail View -> Add "Computer Name" as column option
Sometimes I find it would find it beneficial to be able to display a column in the detail view of the dashboard showing the computer name. Right now we rely on putting the machine name in the "Computer Description" field, however if this gets missed or entered incorrectlyby someone it can in certain scenarios be difficult to track down the correct system. Thanks!
Allow Access to computers with Azure Active Directory credentials
We have a lot of remote computer that we join to our Azure Active Directory tenant for single sign on. It would be very helpful if we could access those computers with AAD credentials that would have admin access to those devices in the same way we can with on-prem domain joined computers.LogMeIn AV blocking untrusted certificates for Internal Devices
Hi There, Just recently,LogMeIn AV has started blocking untrusted certificates for Internal websites. Some of our devices (e.g. routers) have HTTPS using their own internal certs. Previously we had to confirm that we wanted to proceed, but now we get the following setting: we could not verify the certificate: reason = untrusted There is no option to accep the risk and continue, now it simply blocked. It is affecting multiple systems and the only way to access them is to suspend RTP (which is very unsecure). Can you please revert this change and allow to continue again?Does anyone use Central Alerts package to report on Mac errors?
I haven't done this for any macs that I monitor, however has anyone else done this, or is it possible? Ideally I'd like to report back on O/S errors, drive errors and a few other soft errors. I have looked up the error codes pertaining to Macs. So has anyone implemented this with LMI Central and the Alert Management?
Linux or wine compatible version of logmein ignition / client
Is there any chance of getting a version of logmein client that works in Linux? Either a native program or one that works with wine. When running LMIIgnition.exe with wine it starts up OK but refuses to do anything because it can't detect that I am connected to the internet. It has been like this for a long time, but that step seems like something that should be easy to fix - I know that doesn't mean the rest of the program would work but it would at least move things forward. A native linux client would be nicer. Ignition seems to use ffmpeg for the video stuff so at least we know that is compatible. I recently found out that some time in the last couple of years a web based java version was made available which works with Linux. That is nice as a backup, but having to click through 3 security warnings every connection and having no keyboard shortcuts working makes it a bit hard to use.
Manual Uninstall Logmein Antivirus
I have a client PC this is reporting errors with the Logmein Antivirus. Attempting to uninstall the Antivirus and reinstall, however, the uninstall will never run. I have rebooted the machine and even logged in as an admin, the uninstaller will not run. Please tell me how to manually uninstall.Kaspersy Updater filling up hard drive
Hello, We've have had four computers now over the past two weeks where the Kaspersky updater cache folder fills up (\ProgramData\Kaspersky Lab\UCPStorage) all available free disk space. The first time we noticed this I called LogMeIn support, the person we spoke to wasn't aware of the issue but said to just delete all the files in the folder. This does seem to alleviate the issue but doesn’t solve it. LogMeIn support didn’t seem interested in investing this any further when I spoke to them, I was hoping for some confirmation that it was noted, at least written on a sticky note and stuck on a wall somewhere. Anyone else experience this?
How long for changes to Desktop Preferences Packages to take effect?
I set up a Desktop Preferences Package and deployed it to a test group. No complaints. I rolled it out wider and got a few complaints that the connection seemed slow and that the desktop image was missing. Checked the Preference Package and I had mistakenly set the color depth and background image settings. (these are just easy examples that you can see when you log into the hosts) I changed the settings and rebooted the hosts. No change. I removed the computers from the package and rebooted the hosts. No change. I suppose it just takes some time for this to take effect? Is it known how long it takes for these settings to take effect?Logmein Hamachi en Windows 8.1
Hola, tengo en el Logmein Central dos redes y en una de ellas un cliente que funcionaba correctamente que tiene Windows 8.1 actualmente, hasta que hace una semana dejo de conectar a Hamachi con un triángulo amarillo, y detecte que el problema era que no existía el controlador virtual de res Hamachi. AL reinstalar el Logmein Hamachi no instala en ningún caso el controlador, aunque desactivó la protección de instalación de controladores no firmados. No se crea el controlador aunque lo hagas de forma manual. ¿Alguien tiene una solución para esto?Bulk Update LogMeIn Control Panel User Access Control
I am looking for a way to bulk update the list of users in LogMeIn Control Panel > Options > Preferences and Security > Preferences > Security Tab > User Access Control > Show Details. I need to give an Active Directory group access to all computers on our account and would like to avoid doing it manually for each computer.Remote Execution and 'Download All Logs' Feature
We are doing a security audit on our endpoints. I am using the 'Remote Execution' feature to run an encryption status to determine if 'Protection is on' against 1000+ endpoints. When the job completes, I try to use the 'Download All Logs' to parse through the data. Nothing downloads when I click the 'Download All Logs' icon. The icon will be greyed out and there is an animation of an arrow spinning in a circle. I have remained in the same screen for 30min+ to allow the platform to process my request and generate the file. I am still unable to retrieve the all the logs of the status commands. I have tried different browsers and have requested my coworker to try to download the log files himself. Nothing seems to be working. I have sent the HAR file to the Logmein team.
Remote Printing
I have one specific user under our LogMeIn Central account that is unable to use the remote printing option. This user has full admin rights but the remote printing option remains greyed out. Host preferences for the computers on the account have remote printing enable. All other accounts under our Central account work correctly. Any ideas?Using LMI Central to Apply Windows 10 Updates Fails
Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an update was availabe, I could"Check for updates now" and it would either show the same update or show more, but when you went to apply them, they would run and apply. Now I get "Details not available for "X" updates. Please check again later." This goes on for days and I end up dialing into all my computers and running all the updtes manaually or it says they are applying but when I log into the computer the following day, they are still there and have not applied, this is a colassal waste of time and the reason we have LMI. So what has happened that this isn't working like it used to? And please, don't tell me to call support and open a ticket, ever since LMI and Go to Meeting joined, the support has fallen off, if you ask a question off script you get silence and they NEVER call or email me back. Somehow every problem I report is a fault on my end even though, it never is.Windows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.Excluding Firmware Updates
Hello all. Long time lurker, first time poster. I noticed that most of my computers require firmware upgrades. As we're all aware, this can be a dangerous operation and I am not ready to trust this process to LogMeIn, yet. Unfortunately, this means that even if the PC software is fully patched, the status icons are yellow triangles. How do I configure the status icons to exclude firmware updates so I know why systems require legitimate software updates without individually clicking through 200 systems? Thankssorting by time online
Within groups it is possible to sort by time the computer was “last online” if is it currently offline. I would like to request that another column be created called “online since” so we can sort by how long the computers have been online. The data is already in your database. You can see it by looking at the properties of any computer. It would be helpful for many different reasons. I have seen where other people have requested this same thing.LMI Central Remote CMD totally broken
The first image is the normal functioning remote cmd , after updating LMI client we get some useless Powershell terminal that has no copy paste abilities and all the features such as the obviously CRITICAL remote Clipboard is missing!!!! I do not have one to many features in my LMI and rely on the 121 CMD . Why is this broken and how can I get the perfectly good, working CMD back??????? Note I have tried reboots, reinstalls. Nothing works, I cannot get my old CMD back Why have you ruined a perfectly good feature?????????:smileymad:Unable to use Client and Web portal to remote connect PCs since recent update
Since the client was updated I cannot remote into other PCs. The LogMeIn Ignition Client version is 1.3.5282 It says my computer is offline but I'm not. Local AV is off Local Firewall is off Flushed DNS Renewed IP Tried on a different LAN (Wireless, hotspots, etc) Verified and resynced system time None of it resolved the issue. Weird part is somehow it is also affecting the web access. I get instant disconnect at the last step. I have an active ticket open with LogMeIn. Pending L2. But it has been sometime. The L1 agent verified connectivity to LogMeIn via ping and traceroute. It is starting to happen to other staff who use this as well. I have an end user who also uses the client to remote control other PCs, she ran into the same issue as me. The end user works from home so she is in a totally different LAN. Not sure what is going on... I've been using RDP and AnyDesk as workaround but would like LogMeIn to address this issue asap.My network is offline
Hello Dears, i had an issue with hamachi i can't acces to my network as you can see on the file attach our desktops they are offline and we can't acces to our network i checked my settings (energy save our desktop standby but they are ok) please reply to me asap. waiting for your answers. Best regardsScreen resolutions changing after exiting LogMeIn
Hi all, I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768. I'm convinced this issue is related to the LMI Mirror Driver but disabling it doesn't necessarily fix it. Has anyone experienced this issue and able to advise? To confirm these PCs are 4k outputs - when logged in I have a wide variety of resolutions available both through LogMeIn and Windows. It's just when exiting the PC through LogMeIn that the resolution changes. Thanking you in advance.Hamachi doesn't download itself properly ?
I am getting frustrated beyond belief so i am going to ask the community and the staff after this thread with the hopes of finally making this thing work. Firstly everywhere i look i see that this menu suddenly gets a brand new hamachi special one but i don't get anything after countless redownloads and search for a solution, i may just be blind but if that's the case i will gladly take a hit to my ego if it means i can play with my friends. Secondly, this menu that you can access withhdwwiz.cpl and that show this. well if you can zoom in hard enough you can see that there is an exclamation mark in yellow on the hamachi virtual ethernet adapter and there's two even ! , can't find what it means and after 3 hours of finding people that doesn't have this issue i give up. I also get this error message from hamachi itself but i think it's just a continuation of the bigger picture. That's all i have, if anyone has a solution, a guide or anything i am open to give any informations necessary to resolve this issueremote session mutes audio when I disconnect from remote pc
Recently, I noticed that when I am checking on a remote pc that is streaming and disconnect from this streaming pc, the audio keeps muting upon disconnecting the remote session. Can't find any audio settings to keep the audio on when disconnecting the remote session. Any suggestions?Deploy Software not installed already
Trying to deploy fortinet vpn client to about 300 machines but about 140 already have it and don't want to push again to those machines. So question is there a way to run a task with criteria if software not installed execute the installer? I have a job the runs forticlient.exe /norestart /quiet and just want that job to check if the fotinet is already installed skip.How to Prevent Deletion of a Computer from our LogMeIn <Account> by a user?
Hello, I would like to know if there is a way to restrict users of our LogMeIn account from DELETING computers from it? We have a new hire who I have given limited access to LogMeIn and my biggest fear is his ability to just check off any computer on the account and then be able to click the "Delete" button. I did not see an option under user management to restrict this button from being accessible to him. Please note I am referring to a USER of our LogMeIn account, I am not talking about end users being able to disable LogMeIn on their PCs. Please advise. Thank you!
Account Settings - Trust Period
Hi LMI Support/Dev Team, A nice feature to add would be administering device trust period per individual user accounts or user groups. Currently, this feature is all or nothing if enabled using Login Policy. https://documentation.logmein.com/webhelp/EN/SecDoc/LogMeIn/c_trusted_devices.htmlUpdate feature
Hi, When using the build in updater it does not pull through any feature updates that may be available. I think this would be a great feature to add in to the software. To pickup and give admins the option to force these updates. See below: Does anyone know of a quicker way or PowerShell that can be used to download these when they are available? Thanks,Move or Edit User Groups missing from admin account
I am an admin for our company. I am registered under the same group as all of our other admins and inherited the same permissions. The Move button on the Manage Users page is missing, and I am unable to see any other options to change group membership when accessing a user's account directly from the drop-down menu. I have tried different browsers (Chrome, Edge, Firefox) and tried logging out/in but nothing is working. Edit: I have also confirmed that 2 other users with the exact same permissions as myself are able to modify group permissions or move users.
