Pro Discussions

Learn and connect with other knowledgeable community members about Pro. Ask a question or, if someone’s already asked, search for the best answer.792 Posts

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MacOS Catalina Support
Does the current version of LogMeIn Pro support MacOS Catalina? Just upgraded to Catalina last night and I am able to remotely connect to the device device, however, I cannot manage it. When I connect to the device I just get any empty desktop image without any icon or ability to do anything with it.
Solved
dac72
Active Contributor
6 years ago
36KViews
0likes
53Comments
How do I delete my account?
Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem in FIVE YEARS since I saw a post about it come up. Shame on you.
Solved
Misogi
New Member
5 years ago
31KViews
7likes
96Comments
LogMeIN Guardian has detected a problem with the LogMeIn software...
A customer I support got an error dialog box, "LogMeIN Guardian has detected a problem with the LogMeIn software on this machine". He supplied no other details regarding what he was doing at the time or how long the session had been established with the host. I connected to his laptop and there are no malware infections reported by HitMan Pro or Norton. The event viewer entry for this event is: LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'e564efd936b4fa136c2f2fc87cfcc592'. There are no other remarkable events in the event viewer. Any idea what happened? Does the reference ID help? Thanks,
MossyRock
New Contributor
13 years ago
29KViews
0likes
18Comments
Need old installer for XP
I have 7 host computers that must run Windows XP (proprietary POS only works on XP for now). Logmein is working fine on these computer still (host software v4.1.0.9498) but I need to replace one of the computers and the current Logmein installer won't install on XP. Of course, Tech Supt was no help. Does anyone have an older installer. I'm convinced that if I can get it installed, it will work.
Solved
RickyDee
Active Contributor
8 years ago
25KViews
0likes
106Comments
How do I cancel my subscription?
Please stop my billing and I dont want to pay it..and please change my account to trial
Solved
username8
New Member
5 years ago
Question
20KViews
0likes
60Comments
Can't match resolution
LogMeIn had me download an update before using the login client recently and since then I have been unable to use the match screen resolution feature. Work monitor is 1920x1080, home monitor is 1680x1050 (it was an old spare that was laying around because my 1920x1080 died, have been using it this way for 3 months now)... It worked fine up until the update the other day, now when I click match resolution it bounces between the 2 resolutions and then returns to 1920x1080 which is squished and very small of a view on the 1680x1050. It won't allow me to select it manually, it just bounces again as if I click "Match resolution". There is also a lag trail of the mouse pointer now too that didn't exist previously.
Solved
kplu
New Member
4 years ago
Problem
18KViews
1like
11Comments
LogMeIn changed my screen resolution
I'm using LogMeIn to access my home PC from a remote PC that is using LogMeIn Client. All of a sudden, LogMeIn changed my screen resolution at home to 640x480. It used to be something like 1920x1080. LogMeIn has moved all of my program icons, filling the screen. And many of my applications are so compressed that they can't be used. I've tried to follow many of your threads to change the resolution back, and only 640 shows. Also, the display menus on my home PC are locked and cannot scroll down to where the screen resolution content is. So I can't even change it on the home server PC. How do I change my home PC's screen resolution back to what it was from my remote PC? Or, via another route, how do I get the screen resolution menus to scroll so I can see the entire set of options and the APPLY icon? Thank you so much.
Solved
cyoung7
Active Contributor
6 years ago
16KViews
0likes
10Comments
User cannot print to local printer from remote session
User is on a latop at home connected to a printer via usb and wants to be able to print from the remote session (work computer) to the usb printer (local printer). Is this possible with logmein? Does anyone have any instructions on how to do this? Thank you!
ahebert
New Contributor
6 years ago
15KViews
0likes
10Comments
Logmein Pro Client compatibility with Apple Silicon M1 Macs and/or Rosetta
DoesLogmein Pro Client work with the new Apple Silicon M1 Macs ? Either natively or through Rosetta emulation? Any plan to support the new Macs ?
Solved
PABKSK
New Member
4 years ago
Question
15KViews
2likes
23Comments
one time email security code fails to appear
I am trying to login and the one time security code never arrives. I have run mail traces in O365 and it just never shows up. I went to the contact us page and I guess the 24/7 support isn't 24/7 -
Solved
Raforbessr
New Contributor
6 years ago
13KViews
0likes
13Comments

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