Forum Discussion

Ox1's avatar
Ox1
New Contributor
2 years ago

Login without having to type a password no longer works on mobile

For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app.

 

I have been using this function to save passwords for years and it still works fine on desktop. I can login with a saved password on desktop and I received a prompt asking me to login without typing the password. This prompt has stopped working on Mobile devices. I have checked all the setting and read forums but i can’t seem to find an answer on how to active this on mobile devices.

 

Can anyone please help?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ox1 welcome to the GoTo Community. What mobile device are you using? 

     

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Ox1 thanks for your reply. We haven't been able to replicate this on our side, but suggest trying the following: