Forum Discussion

Anima's avatar
Anima
Active Contributor
10 months ago

GoTo mobile app crash

Hi, I have a Xiaomi tablet with adroid version V 14. For a few days now, the GoTo mobile app has been opening and closing immediately. Both Android and the app are updated to the latest version available below is the error message from the app.

 

I have already tried deleting data from the app and caching but the problem remains.
From the error message it seems that there is a compatibility problem between the app and the functionality available on the android version.

Do you have any suggestions on this?

Hello and thank you

  • Anima - It appears that some users on Xioami  wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix. 

     

    The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.

13 Replies