I have a problem of understanding about the recordings. Sometimes the shot is framed by a black border, and sometimes not.What is the reason for this?Is it possible to turn this off, or make certain settings so that this does not happen?Because the transferred screen is not readable in this way, which is very bad.Thanks for your help!

Annkatrin I believe this only occurs when recordings are stored locally. If you switch to the cloud the display size should adjust fluidly.

Recording is sometimes framed by a black border

AshC
Retired GoTo Contributor
4 years ago
Great! Thanks for reporting your experience Annkatrin .
Annkatrin
Active Contributor
4 years ago
Just wanted to add that saving recordings to the cloud works wonderfully! It solves my problems completely!
Annkatrin
Active Contributor
4 years ago
Never mind! Found the setting 😉
Annkatrin
Active Contributor
4 years ago
AshC
Thanks for your help! I will try that out.
But I have one more question: how can I enable the cloud?
The recordings should, I imagine, be displayed with the chronicle, right?
AshC
Retired GoTo Contributor
4 years ago
Annkatrin I believe this only occurs when recordings are stored locally. If you switch to the cloud the display size should adjust fluidly.
Annkatrin
Active Contributor
4 years ago
AshC

Are all of your meetings hosted / presented from the same computer?
No, I use GoToMeeting with customers and work colleagues to discuss problems. Each participant can share and share their own screen.

Was this a local or cloud recording when you hosted the broadcast?
I save the recording locally.

Can you also specify what display settings you use there?
Do you mean the typical display resolution, or do you need other information here?
Display resolution: 1920*1080
AshC
Retired GoTo Contributor
4 years ago
Annkatrin Are all of your meetings hosted / presented from the same computer?

Was this a local or cloud recording when you hosted the broadcast?

Can you also specify what display settings you use there?