Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching? At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327) Enter the Windows user name and password you use when physically sitting at the remote computer." I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.

Lol. No dude. I've had LMI issues with this one certain PC from the start. The check box is there for "remember the creds" but when I login the next time it's forgotten them. Even if I close out the session and re-open it, it has forgotten them already.

Hi N_Idaho, The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc Should the issue still persist, please contact customer support, GlennD can help you with that.To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

I have the same issue with only this PC out of 250 I have on my acct.

Hi GaborO Just to say that I've been having this problem in the last few days, and this tip worked for me. Thank you so much!

Hello LockonCC I am sorry for the recent connection trouble. If this just started happening, are you able to confirm the operating system versions and endpoint LMI software build installed?

Cached Credentials no longer work?

11 Replies

Leo_Cardoso
New Member
2 months ago
Hi GaborO
Just to say that I've been having this problem in the last few days, and this tip worked for me. Thank you so much!
KateG
GoTo Manager
4 months ago
Eliseo2787 Veo que te comunicaste con nuestro equipo de soporte y pudieron resolver el problema.
Eliseo2787
New Member
5 months ago
tengo el mismo problema, pueden ayudarme? error 1327, no guarda credenciales. win 11 y desde app logmein de android. cada vez que inicio sesion tengo que introducir credenciales.
N_Idaho
Active Contributor
2 years ago
That fixed it! Thank you very much!
GaborO
GoTo Contributor
2 years ago
Hi N_Idaho,

The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

Should the issue still persist, please contact customer support, GlennD can help you with that.
To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)
N_Idaho
Active Contributor
2 years ago
I have not reached out to support. When I have in the past I have found then clueless \ worthless.
GlennD
GoTo Manager
2 years ago
Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.
N_Idaho
Active Contributor
2 years ago
Lol. No dude. I've had LMI issues with this one certain PC from the start. The check box is there for "remember the creds" but when I login the next time it's forgotten them. Even if I close out the session and re-open it, it has forgotten them already.
GlennD
GoTo Manager
2 years ago
Hi N_Idaho, welcome to the community.

Can you provide any more details? Could someone else have updated the credentials on the PC?
N_Idaho
Active Contributor
2 years ago
I have the same issue with only this PC out of 250 I have on my acct.