Forum Discussion

guitardood's avatar
guitardood
Active Contributor
5 years ago

Urgent! Latest Client Not Compatible With Mac OS X 10.11 (El Capitan)

Urgent!

 

I'm running on OS X 10.11 (El Capitan) due to requirement of other software.  The new LogMeInMac Client does not work on El Capitan.  I've got my older version which still works fine.  How do I stop LogMeIn from automatically updating the client to the version that doesn't work on my OS.

 

Lesser importance, why in God's name would you force out an update that doesn't check the OS before installing and thereby breaking things?!?!

 

Best,

Chuck

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Chuck,

    I'm afraid while we kept support open for older Mac systems that Apple no longer supported themselves, we eventually had to stop supporting these ourselves.  OSX 10.11 falls into this category, and I'm sorry we don't keep older versions available for download due to several security concerns.

     

    • guitardood's avatar
      guitardood
      Active Contributor
      5 years ago

      Hello Ash,

              It's not that I don't have access to the compatible older version, I have multiple archived copies

       

            The problem is the new incompatible version automatically installs over the old compatible version, despite not being able to run on this platform, requiring me to constantly go back and restore my archived copy.  This happens at least once daily.  I understand coming out with a new version that requires a certain OS version, I don't understand installing on an incompatible OS.  Updating should be an option.

       

           Are there, possibly, any flags I can add in the config.xml file to disable AutoUpdate?

       

      Best,

      Chuck

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        The design was to keep older operating systems on previous Central software versions, and not send any updates.  In your case, we would be interested in the host logs from your affected Mac from the period of automatic update.  Please let me know if you're able to grab those for Customer Support.

  • Bovinedoc1's avatar
    Bovinedoc1
    Visitor
    5 years ago

    Hi Chuck,

     

    I am having this same problem, however, I no longer have access to the older Logmein Client App.  Would you be able to forward me a copy?

     

    Rich

    • smbishop's avatar
      smbishop
      Visitor
      5 years ago

      Hey Chuck, I'm right there with you! Is there anyway to obtain a copy of the older version? I don't have room on my MacBook Pro to update to Sierra 10.12 unfortunately. I've had my Mac since 2011. Any help is greatly appreciated, I can't login into my office computer without it. :(

       

      Thanks a bunch, 

      Shannon 

      • guitardood's avatar
        guitardood
        Active Contributor
        5 years ago

        Sorry to hear Shannon.  Please see my answer above to Rich.

         

        Good luck.

         

        Best,

        Chuck

    • guitardood's avatar
      guitardood
      Active Contributor
      5 years ago

      Very sorry to hear, Rich.  Unfortunately, I'm not in a position to provide LogMeIn software to anyone due to piracy and liability concerns.  FWIW, it's wrong that LogMeIn decided to overwrite a working app with a non-working app without notifying anyone.  With the exorbitant price increases, we should be receiving much more solid customer service, not more gadgets on the next to useless dashboard.

       

      Try contacting customer support.  Somebody there should be able to provide a copy.

       

      Best,

      Chuck

  • mretondo's avatar
    mretondo
    New Member
    5 years ago

    Having same problem. Can you share your copy of the Client?

    • guitardood's avatar
      guitardood
      Active Contributor
      5 years ago

      Pretty sure LogMeIn wouldn't appreciate that.  Sorry.

       

       

      Best,

      Chuck