Forum Discussion

GPM1's avatar
GPM1
New Member
3 years ago

Answer calls through headset

I recently signed up to gotoconnect.  I need to be able to answer and hang up call with just the headset.  Does anyone know how to be able to do that?  Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it.  Thanks in advance for any help.

 

Steven

Question
  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    2 years ago

    Looking to see if there are any updates on this. TY!

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      mkeaton no update at this time, but we will be sure to post to Community when it's available. 

      • jstrittmatter's avatar
        jstrittmatter
        Active Contributor
        2 years ago

        KateG 

        The GoTo app resource center bubble mentions headset controls but there was never an update to the app, as I am still running 0.373.3.35.1.  Here is what is said in the resource center.

         

        1. New! Headset device controls

          Your USB headset devices will now be automatically detected and connected to the GoTo App! Simply use hardware shortcuts from your headset during calls. Learn more ›

          Try it in settings
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi GPM1 

    Headset controls is being considered for future development.  No ETA yet that I'm aware of though. 

     

    • jcroelofs's avatar
      jcroelofs
      New Member
      2 years ago

      Any updates on this? I'm still not able to use headset controls to answer a call whether using the web interface or separate GoTo Windows app. Thanks for anyone's help!

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi jcroelofs,

        I am happy to report that we are working on this currently. I do not have an ETA I can share just yet, but once I do I will post an update here.