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bluetba's avatar
bluetba
Active Contributor
7 months ago
Solved

GoTo Connect - Chrome Extension

Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store".

This is the same for all of our users, although a few have had it automatically removed, I can't even find it in the Chrome Store anymore, what has happened? will it be sorted?

I contacted support and they just told me to post in the Ideas section!!

  • GlennD's avatar
    GlennD
    3 months ago

    We're thrilled to announce that the GoTo Chrome extension is once again available in the Chrome Web Store! After a pause due to a framework migration enforced by Chrome, the GoTo for Chrome extension has returned! 

    The Goto for chrome extension is currently available publicly via the Chrome web store, GoTo for Google Chrome.

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  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    Hi bluetba 

    Unfortunately I don't have a solution for that. We are working on getting the Chrome extension working again after the changes Google made, and the team made a note of the feedback on the desktop app issue. 

  • bluetba's avatar
    bluetba
    Active Contributor
    7 months ago

    Sorry, small issue, the users are complaining that when another extension calls them it also does the search, can it be set to only do it when it's an external caller? One of the extensions is 182 so they get lots of blink 182 searches 😁

  • bluetba's avatar
    bluetba
    Active Contributor
    7 months ago

    This works really well, the only thing I would have to add to anyone finding this post, is that you need to specify the website to search, I wanted to use Google so added this as the website https://www.google.com/search?q=${CNUM}

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 months ago

    They can use our Web App on their Chrome devices, and it will pop a notification of an incoming call for them to answer. I believe the only impact will be that they cannot initiate a call by clicking on a phone number in a web page. 

  • ragiven's avatar
    ragiven
    Active Contributor
    7 months ago

    Hi GlennD, is there any impact on support for my company's call center agents who use Chromeboxes and Chromebooks and the GoTo Connect link to handle all calls? They are all remote and have no other technology at this time.

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 months ago

    Hi bluetba, welcome to the community.

    Due to recent changes in Chrome the GoTo Connect extension has been removed from their web store. We are investigating options to work with/around these changes so the extension can be restored. If you have the GoTo Connect Desktop App or Web App installed they have the screen pop feature for incoming calls.