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Forum Discussion
Ennowell
2 years agoNew Contributor
If Online self-service accounts can be migrated to Corporate accounts?
Hi~
We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer name of the invoice shows my name instead of company name, this may a problem when I request the payment from the company.
So, please help me to answer below questions:
1. How can I solve this problem?
2. If my online account should be a corporate account?
3. If online account can be migrated to a corporate account?
Looking forward to hearing from you soon, thanks.
11 Replies
- KateG2 years agoGoTo Manager
Ennowell I've pm'd the agent assigned to your case to ask why there hasn't been a response. Thanks again for your patience.
- Ennowell2 years agoNew Contributor
Hi Kate,
So far, no any representative contact me about corporate account moving, could you help push them?
I hope this issue can be solved very soon.
Thank you.
- Ennowell2 years agoNew Contributor
Hi Kate,
Noted, I expect that the sales/billing rep contact me soon.
I appreciate your help and patience on my issue.
- KateG2 years agoGoTo Manager
Ennowell If you have a corporate account, it should be billed in your company name, I believe.
I've reached out to the sales/billing rep to assist with this, they should be contacting you soon. Thank you as always for your patience.
- Ennowell2 years agoNew Contributor
Hi Kate,
Thanks for your help on this issue.
Our company doesn't have credit card, only can use my personal credit card to pay it.
But I want to know if move to corporate account, can I still use my personal credit card and the invoice will display our company name?
Looking forward to hearing from you soon, thanks.
- KateG2 years agoGoTo Manager
Hi Ennowell,
I received new information, most importantly for you,
- it appears that if you continue to use your personal credit card on your e-commerce account, the invoice will display the name on that card. To get reimbursed, please follow your company's expense process.
- In order to avoid this in the future, please consider using a company credit card if available,
- If you only need one organizer and have a company CC there's no need move to corporate, but it is possible, sales would need to assist with this.
If you are interested in a corporate account, please let me know, I'll add this information to your case and let them know you would like a response. Thanks!
- Ennowell2 years agoNew Contributor
Hi Kate,
Thanks for your reply. But no one contact me until today.
Noted that the the name of previous invoice can't be changed.
However, I initial ordered the subscription, the Account name I set up is our company name (Ennowell), you can see below image, that's why I confused. Is it the problem of webinar system?
In addition, I would like to know if I purchase the next order, if this problem will happen again?
Could you help me to clarify it?
I appreciate your help and looking forward to hearing from you soon.
- KateG2 years agoGoTo Manager
HI Ennowell the feedback I received is that you would need to log into your account and change the name of the company you would like to see going forward, however, you would not be able to change the name of the previous receipt.
I left a note in your case, someone should be in contact with you soon, if you have any other questions, please let me know.
- KateG2 years agoGoTo Manager
Hi Ennowell ,
The case hasn't been resolved yet, I have reached out to the representative who has your case for more information. Thanks for your patience.
- Ennowell2 years agoNew Contributor
Hi Kate,
Thanks for your reply.
However, I haven't received any responses about my questions from any support team .
What did they resolve?? Could you help answer to me?
1. How can I solve this problem as I mentioned?
2. If my online account should be a corporate account?
3. If online account can be migrated to a corporate account?
Thank you.