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the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
79 Replies
- Thanks!
I'm afraid we do not offer phone reports for any of the GoTo services at this time, as the audio data can be complex and/or inaccurate at times. I'm sorry if this inconveniences you in any way.
- This reply was created from a merged topic originally titled Report of Phone Attendees.
Is there a way to track participants who dialed in for the webinar conference? We are attempting to download a report that indicates all participants who called in, their phone number, and perhaps how long they remained on the phone call. Is this possible? Thanks! Hi Heather, sorry for the frustration.
With GoToWebinar only Panelists and Organizers are able to dial in unmuted, so this particular attendee must have been invited as one of those roles. Unfortunately, if a someone in either of these roles dials in and does not enter their individual PIN, it will not be possible to mute them via our software.
- This reply was created from a merged topic originally titled Call-in attendee not showing up.
An attendee who has called in to the webinar (not logged in via the link ... she's driving) is not showing up on attendee list. Therefor, she can't be muted/unmuted and participate in the discussion. Hi Kelly,
I'm sorry no, not at this time. We do not capture or report on the phone numbers used by webinar attendees. Have you had many attendees report that they are unable to access our website due to security settings at their work?- Is there a way to track and count unidentified callers (people who only call in because security prevents them from accessing the site) in GoToWebinar?
Hi Kyle,
I apologize, at this time GoToWebinar Organizers do not have a 'phone-only' or 'dial-in' report available. If a user does not connect during the live webinar, then they will appear as absent on the live webinar report.- Thanks Glenn!
Do I have the ability to show that they were on the call at all it's for CE credit and I need to prove someone was on the call? Hi Kyle,
They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.
