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Forum Discussion
Mac host only showing desktop wallpaper and menu bar
Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. The issue began with the update.
26 Replies
After adding all 3 to Privacy / Accessibility settings, This is STILL not working!
I'm having the same issue. I've called support several times. The advice given has always been to run terminal commands to reset permissions, reboot, set permissions and try again.
This works for the initial connection directly afterward, but nothing beyond that. Logmein is of basically no use to me, at this point, leaving me with very few options for remote support.
Has there been a solution to this??? I haven't been able to use my computer since the OS upgrade a @#$!@#$ing YEAR ago. Logmein is up to date on both of my computers. the agent is able to record the screen. Any fixes????
Regarding the problem Mac host, can you please make sure that LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app are all allowed within Privacy / Accessibility settings?
With the problem Windows 7 machine, this might be a resource problem with the OS vs. endpoint needs. In this case we may want to check the Windows + LMI event logs to confirm. Feel free to give us a call when you have direct access to these hosts to troubleshoot.
After years of no issues, I've lost keyboard & mouse control when I log in to a Mac mini (Catalina 10.15.7) from MacBook Air (Big Sur 11.6.4). When I access a Windows 7Pro machine from the notebook, it shows for a nanosecond, and then the PC crashes.
The Mac Mini and the MacBook both can fully access another Mini running Yosemite 10.10.5
I've rebooted, re-selected the files from Privacy, and re-installed Logmein with no change in results.
Next Step?
Thanks for your patience everyone, we are working to determine the cause of this now. As soon as I have more info I'll update this Community thread.
same thing's been happening to me after an upgrade to big sur. i'm logging in from another mac. blah.
- Have you also looked in Accessibility in that security & privacy screen? I have LMGUIagent and LogMeIn control panel checked there, which is the documented setting that they get you to activate.
You could try calling support before abandoning. I have checked this.
the LMUI agent is on SCREEN RECORDING and it is checked.
Still, no luck.
any help here? otherwise I will have to change to another remote desktop service.
