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I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to...
acappy GoTo Connect currently offers pre-saved messages for users of Contact Center Complete within the inbox.
Message templating is on the inbox team’s radar; it’s something we want to expand so that users across all inbox tiers can benefit. Thanks for the idea, we will leave this open for comments and votes.