LogMeIn Client Bug After Forced Password Resets

[James18]

After the forced password resets last week, a couple people in our organization were getting the following message: 

Turns out to be something related (at least from what I can tell), to the "I trust this device. Keep me logged in." checkbox when first opening up the client. Had to go into options, delete all stored login credentials, then uncheck the box for trusting the device, for these users to be able to use the program again.

[GlennD · Accepted solution]

Hi @James18, welcome to the community.

Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.