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James18
New Contributor

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message: 

James18_0-1675108445188.png

Turns out to be something related (at least from what I can tell), to the "I trust this device. Keep me logged in." checkbox when first opening up the client. Had to go into options, delete all stored login credentials, then uncheck the box for trusting the device, for these users to be able to use the program again.

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1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: LogMeIn Client Bug After Forced Password Resets

Hi @James18, welcome to the community.

 

Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

 

Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

 

Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

Re: LogMeIn Client Bug After Forced Password Resets

Hi @James18, welcome to the community.

 

Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

 

Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
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