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Kevin_C's avatar
Kevin_C
Active Contributor
10 months ago

Remote Execution fails in Resolve

I have GoTO Resolve, just signed up a short time ago, been using LogMeIn Central for many years. I have found that the Remote execution in Resolve does not function well at all. I can run the same .exe or .msi install file in Resolve (same parameters) as I do in Central. They almost always fail in Resolve, jump to Central and installs no problem. I have tried different parameters and all but just does not seem to do what it is designed to do.

 

Interestingly enough it may work in Resolve, go back and rerun the same script on another machine and it will fail. Anyone noticed this or use this feature?

8 Replies

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  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi Kevin_C,

     

    So while Central and Resolve both have this feature, they use different backend systems and we believe this is why you are experiencing remote execution failures with Resolve. Can you add https://remoteexecution.gotoresolveuserfiles.com to the allow list of whatever security your client is behind and then try again as a test?

     

    We've made a note about improving the error messages so that more details are included in the future.

     

  • Kevin_C's avatar
    Kevin_C
    Active Contributor
    9 months ago

    Any updates here? This feature does not seem to be a stable solution for Resolve. I can rerun the same task that works one day and then the next it won't work using exact same parameters. Then I go to my dependable Central account and the files install quickly and with error.

  • Kevin_C's avatar
    Kevin_C
    Active Contributor
    10 months ago

    See below. All applications have installed successfully on the PC, but these will stay in the pending status for hours possibly until tomorrow. After that they will say failed.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Thank you. The team is going to review this and reach out to you directly.

     

  • Kevin_C's avatar
    Kevin_C
    Active Contributor
    10 months ago

    Correct, even uses the same execution script. I compared them side by side. Also, when some do complete they never report back they have completed the install and you get the spinning symbol it is still in progress, however I can confirm the application has been installed and even rebooted and still wont update back. This poses a big problem with templates, because it will not go on to the next install because the one before it never shows to complete. So, this kind of kills my use of Templates. I love the idea of them and would be very cool, but needs to be fixed.

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Thank you. When you switch to Central you are using remote execution there too and not one2many, correct?

     

  • Kevin_C's avatar
    Kevin_C
    Active Contributor
    10 months ago

    Actually all I get is "failed" there are never logs visible only downloadable and see results below:

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Hi Kevin_C,

     

    When they is there any error message? Can you provide a little more detail about the failures?