Data storage - GDPR

[Ergin Erdemir]

Hey guys,

We'd like to know more about your data storage because of GDPR regulation. We've got number of questions , please see them below:

1 - How long do you keep the data on your store? 

2 - Where do you keep the storage?

3 - If a client want to be removed from our database, we'd need to make sure this his/her details will be removed your system too. Can you prove this? 

Thanks

Ergin

[Ergin Erdemir]

Hi guys,

Currently, we are one of your client and have been using service over 12 months.

Due to GDPR regulation, we'd need to get clients consent before they register and we'd need to do this by adding a checkbox. Can we do this? 

Thanks

Ergin

[AshC]

Hey Ergin,

Sorry we don't have all the details for this regulatory change yet, but will update the Community as more information becomes available.

[Ergin Erdemir]

Hey guys,

The GDPR will take place on 25th of May which is quite soon. Is there any time frame you can give us for the update?

Thanks

Ergin

[Ergin Erdemir]

Hey guys,

Is there any update on this?

Regards

Ergin

[GlennD]

Hi @Ergin Erdemir,

Before they register for what exactly? Is this a GoToAssist question or are you using one of our other products?

[GlennD · Accepted solution]

Hi @Ergin Erdemir,

Please review this blog post from our Chief Information Officer, Ian Pit: https://blog.logmeininc.com/logmein-eu-general-data-protection-regulation-gdpr/  I would also recommend subscribing or checking back for updates as we get closer to May 25th.

 Additional information about Logmein and GDPR: https://www.logmeininc.com/gdpr This resource is still being updated. 

Note: Be sure you are subscribed to the Remote Support News and Service Desk News boards so that you are notified of all  release updates updates. They will detail specific GDPR updates that have been made.

(edited and updated 3/20/18) 

[Ergin Erdemir]

Hi Glenn,

Thanks for your reply and the link. Unfortunately, I couldn't find the answer of my question within the post but, it looks like you're still working towards GDPR and more updates will be coming up. Is that correct? 

Thanks

Ergin

[GlennD]

Hi,

I've added links to our Remote Support and Service Desk News boards, the release notes published there will detail specific GDPR changes.