The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

ebak's avatar
ebak
Active Contributor
9 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply using Outlook in HTML mode, where Outlook converts the smiley into a graphical icon (I type colon dash right paranthese, and Outlook converts it into a smiling face icon). G2A should be able to handle smileys :-)
Problem

13 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Mark_P ,

    That text should only be displayed now when the system does not recognize a smileyface format.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago

    Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    ebak Mark_P  Thanks for your patience.  This resolution has been confirmed.  Please let us know if you should see any other issues.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P   In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks.  As soon as I hear more info I will update this thread.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago
    Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.

    Thanks :)
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago

    Hi, have you had any more updates on this issue? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P  I am expecting an update to fix this problem in the next week.  Thanks for your patience.

  • Mark_P's avatar
    Mark_P
    New Contributor
    7 years ago

    Hi, has there been any update on this?