All text in email after ":)" not appearing in ticket

[AshC]

@Mark_P   In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks.  As soon as I hear more info I will update this thread.

[AshC]

@ebak @Mark_P  Thanks for your patience.  This resolution has been confirmed.  Please let us know if you should see any other issues.

[Mark_P]

Hi, I've just tested this and it seems the issue is now fixed  the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks

[AshC]

Hi @Mark_P ,

That text should only be displayed now when the system does not recognize a smileyface format.