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Active Contributor

No Email for new account


We had a member who had an old email, we changed it, then she was logged out and couldn't login. So, I deleted her account, and re-created her account with the new login; however, shes not getting the email to login and set a new password... any idea? It's for "rica" in our account. Thanks

Active Contributor

Re: No Email for new account

PS, it's been 15 mins, and its not in SPAM.
GoTo Moderator

Re: No Email for new account

Hi @WFI thanks for stopping by the Community. 

Your best bet would be to contact customer support who can review the email and see what is happening. 

Kate is a member of the GoTo Community Care Team.

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