The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Softphone dialing URL for external applications
I’m most interested in a URL dialing string for making calls from GoTo.
Examples of these values from other systems are:
rcapp://r/call?number=[PhoneNumber] (Ring Central)
callto:[PhoneNumber] (Teams)
skype:[PhoneNumber]?call (Skype)
Could GoTo provide this for the softphone to dial from other applications on the PC?
- The feedback I got is that it seems like a bad configuration. The devices tab in the Admin Portal needs to have the device with you assigned to it. Once this is done you will be able to select the desk phone in the line selector of the Desktop app and this will trigger calls ringing the desk phone.
11 Replies
Adjusting the device in the extensions works.
It took me a while (and a call to support) to find the pick list in the interface. It was not obvious at first. Found it, and works well. Thanks. We can close this inquiry.- The feedback I got is that it seems like a bad configuration. The devices tab in the Admin Portal needs to have the device with you assigned to it. Once this is done you will be able to select the desk phone in the line selector of the Desktop app and this will trigger calls ringing the desk phone.
- My phone is set up for years. I am attempting to initiate a dial from an app on PC and have it dial from the desk phone.
Apologies for the confusion and if I'm not understanding, is the issue regarding adding a device? If not can you let me know the steps you took.
This article only showed me how to plug in the phone and PC. Do I need to daisy chain for the hardphone to show up on the softphone devices?
jarancio did you check out this article?
Sounds promising Kate. In my softphone I dug under Settings > Voice > Device buttons and it says:
We did not find a desk phone linked to your account
My GoTo account does have the Polycom but something is missing. I have to link the softphone with the device. How to do this, I am not sure.
Hi jarancio, There is!
From the extensions selector (bottom left of the Voice section) you should see 2 options for any extension with a physical phone linked. e.g.
0412 on Softphoneor0412 on Polycom VVX
By selecting the option on Polycom it will sync the app up with your desk phone, so if you receive a call it will appear in the app and if you initiate a call in the app it will be triggered on the desk phone.This got the softphone dialing:
tel:[PhoneNumber]
Very helpful.
Is there a way to make the softphone connect with the polycom phone? I was able to pick which device (softphone or physical phone) dialed when using the Chrome Extension. Is a similar capability possible with the softphone or does that just work via the PC?
