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Features missing in the update admin centre
Following the update to the admin center platform, we have lost access to features such as changing meeting IDs between users, accessing live diagnostics for meetings, and easily checking meeting history for all users on my business account. Additionally, I am now required to use admin.goto.com, and no longer have access to admin.logmeininc.com. Because these features are essential to our business operations, we have continued with GoTo primarily for the convenience of having them available. Please have these feature available in the new admin centre.
Names in a meeting
When a meeting is started, with more than 35 people, the names of participants who have their cameras oppened, the names only appear for those who don't have their cameras on. This wasn't the case before, and I think it's very worthwhile to have this feature as an option or not, because having the camera on doesn't identify the person on the other side.PROBLEM WITH CONNECTINT GO GOTOMEETING SUPPORT
To the GoTo Meeting Executive Support Team, I am writing to express my absolute outrage and profound disappointment regarding a critical, persistent technical issue and the utterly tragic state of your customer support process. For over a year and a half, I have been trying to resolve a serious dial-in failure affecting elderly participants of our meetings in Greece. Despite numerous attempts to seek assistance, the problem remains unresolved, and I feel I have been completely ignored and dismissed by your support channels. The requirement to only communicate via telephone for a critical technical issue is unacceptable, especially at the end of 2025. Communication Barrier: I am based in Greece and the only accessible support option provided is a phone number that would cost me a fortune to call for a lengthy, complex technical resolution. Process Critique: Is it truly impossible in the current technological climate to offer a basic chat or email support channel for paying customers? This support process is absolutely tragic and demonstrates a complete disregard for international clients and fundamental customer service standards. We have followed all troubleshooting steps, including changing Meeting IDs and adjusting dialing methods, to no avail. The problem is definitively a DTMF/Audio Bridge failure on your network serving Greece. I demand an immediate escalation of this technical problem to a senior technician, and I expect to be provided with an accessible means of communication (email or direct chat) to finally resolve this issue without incurring exorbitant phone costs. This situation is damaging our organization's operations, and your current support structure is a complete failure. Address this issue immediately. Tasos
Recording doesn't show full PowerPoint
I have had this problem again. I wasusing MacBook Pro 2022 and trying to record presentations with powerpoint (16.78.3 powerpoint for mac) slides on presenter view. I was using a Meeting Owl, which worked fine. I shared each individual powerpoint presentation. However, on the recording, only a single slide (usually the first) can be seen throughout the talk. The speaker is visible and audible. It is disappointing that the slides have not been displayed/advanced.
During conference call, muted attendees unexpectedly become UNmuted when an attendee joins online
Hello all, We use GoToMeeting exclusively in "phone call" mode only for callers listening to our church service. The organizer and attendees dial in by phone call, for which this user guide applies: https://support.goto.com/meeting/help/how-do-i-manage-my-phone-audio-with-keypad-commands We very much depend on it running well unmonitored\unattended once the Organizer has started the call and muted all the participants. We have had this working great for over 5 years until a couple months ago :( We also regularly have an attendee that joins "online" via GoTo online/computer audio/VOIP. I am not sure when this began, not the full 5 years, but many months with no problem. PROBLEM: - Organizer starts the meeting by phone call and mutes all participants such that they can not unmute themselves - Attendees start to join by phone. All are muted. So far so good. - An attendee joins online/by link (rather than phone), using computer/VoIP audio. - This ends up "resetting" attendees by phone and DISABLES previously set Muting. Now, all participants are UNMUTED. This is the problem. It sure seems to be a defect. Yes, toggling *5 again will mute all participants, but we count on it working without having to be monitored, as it did for years. Yes, hosting it online/from computer/mobile app gives the organizer control to mute all participants within the app, but this is not an acceptable workaround for our use case and again, it worked fine for years. This was replicated on a GoToMeeting support call and is being tracked in a ticket but in the meantime is this something experienced by others? Something already known or being fixed by the development team? Thanks, -John
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