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pinaldave
New Contributor

Customer Support

Hi Team,

 

When I try to call the customer support, it gives me captcha and then phone number with the message that when you call the use the ticket number but there is no ticket number genereated at all. noticketnumber.jpg

 

Why is it so? See image.

 

Also the phone number keep on asking for the ticket number which is not generated. This is extremely frustrating. 

1 REPLY 1
AshC
LogMeIn Contributor

Re: Customer Support

@pinaldave  I apologize for the frustration.  Usually the contact flow will ask you to input your email address for quicker access to your account details when connected to Customer Support.  Let us know if you were unable to get through.  We will work to improve the contact flow immediately.