Showing results for 
Search instead for 
Did you mean: 
New Contributor

Issue with someones GTM room

One of our users is having difficulty with her room, she sends the link to her room, she will be in her room but the person joining just receives the message "waiting for the person to start the meeting"


She has to then manually invite people from inside the meeting.  So far it only seems to happen to her.  I tried removing her and then adding her back that didn't work.  


Anyone else come across this problem?  

Tags (1)
LogMeIn Contributor

Re: Issue with someones GTM room

Hi @robyn_holmes ,

It sounds like there are two different IDs in use when the Organizer hosts and Attendees join the separate GoToMeetings. 


I would be sure to have the affected user launch their personal meeting by logging into their online account first to access their My Meetings list there.