System slows dramatically down during GoTo Meetings

[KateG]

Hi @aliakhz, welcome to the Community, 

Can you clarify if you are using GoTo Meeting or GoTo Webinar? 

If you are using Webinar are you using the Classic or new experience? 

Classic: 

New: 

[aliakhz]

Hello, thanks for replying.
I am using GoTo Meetings.

[aliakhz]

I join a webinar with my webcam on GoTo Meetings, and the app uses up all of my CPU.  My laptop overheats, my battery drains quickly (whether camera is on or off), and most importantly my camera freezes and I am having a very bad experience.

I am missing most of my webinars due to this. I am unable to participate and I have 11 more days to go.
I need a fix to this problem please.
My camera is the only one that freezes. All of the other participants are fine. 
At the beginning I thought it was an internet connection issue, but I checked and it is fine. This happens only with GoTo Meetings.

I use a MacBook Air M2, my iOS is MacOs Sequoia version 15

Please support if possible.

[KateG]

Hi @aliakhz, 

We aren't currently seeing issues with GTM performance. Have you tried Efficiency mode?

Also if you are experiencing issues while it happens you can report them, as mentioned here, and get technical input. 

[aliakhz]

Hello,

I cannot find this settings page anywhere.

The only setting window I can access is the one in the picture. 

I receive the link to the webinar, and I join. The first time I joined a prompt to install GoTo Meeting appeared, which I approved.

 

[aliakhz]

This is the CPU usage of a recorded webinar. In a live one it gets to 270%.

 

[KateG]

hi @aliakhz, this is the GoTo Webinar Classic experience. 

We don't have  any known issues at this time. I'm afraid the best workaround would be to try a different computer or mobile device. Sorry for the inconvenience.