Forum Widgets
Recent Discussions
Anyone else had problems with audio today?
I have been running some dry runs with speakers today and 3 consecutive ones the panelist/presenter could share their screens and could hear me the organizer but i could not hear them. We played with settings, rejoined, used headset and without headsets, join via the app, join via the browser etc and nothing seemed to make a difference. I did a final one this evening and that one seemed ok. Just wondered if anyone else had issues or if there is a fault with the speaker side? Just unusual to have three speaker in a row have the same problem. I have 4 big webinars this week and just want to ensure everything works!
Unable to renew. Need urgent support for GoTo Webinar.
Hi, I have already submitted support case #21967852. The customer support phone numbers provided are not operational since last week. Please provide an alternative way to contact support or have someone email or call me. If the issue is not solved, we are risking cancellation of a webinar in less than 24 hours. We already paid twice and it is still not working. Thank you, Wallbox team
Make Discount Code Apply Button More Obvious
The Webinar Registration page was recently changed so that after entering a discount code, the registrant would click on a reasonably obvious "Apply" button. It might even have said "Apply Discount". It is now a fairly subtle "+" button in the discount code field. Within a few days of publicizing a webinar that linked to the new page we had two customers entering the discount code (which would have allowed them to register for $0), decide that the page was expecting their credit card information to proceed (as the register button was not enabled), and click on the "Pay $150 to Register" button assuming that the discount code would change the amount to $0 and they wouldn't have to pay. Not a clever move, I agree, but that's what they figured they needed to do. We refunded their money, but that costs us money as Stripe doesn't refund us their fee. The "+" button is too subtle so invites this sort of error. Please make it something much more obvious. The web page already describes all the fields in English and uses text on the "Pay 150 USD and Register" button, so why not keep the button using English "Apply Discount Code", enabling it when text is entered in the field? Thanks.
Individual calendar events per session for a singular GoTo Webinar event .ics file
Apparently a GoTo Webinar event with multiple sessions on different days, only displays the initial first session upon downloading and opening and saving the .ics file. Thus it looks like only one event. Is there no way to have split or multiple .ics files associated with the event on the event page? Is this just a symptom of MS Outlook? Overall the calendar integration and functionality for GoTo Webinar is very rudimentary and antiquarian. Seems like a trivial matter in 2025.
PowerPoint slide show issue
I am using the new GoToWebinar, and when my speakers share their PowerPoint in slide show mode, GoToWebinar only displays the editing view of PowerPoint if they choose to share only the PowerPoint application. Therefore, they are compelled to share their entire screen to resolve this issue. Does anyone have a solution to this problem?Chat feature not helpful
Is anyone else frustrated with the restrictions on the chat feature in GTW? We often want the ability for our attendees to put information in the chat to share and be seen by all the attendees. But there is no way to do this. Are there any plans to expand the chat functionality to allow attendee use? Also, as an organizer, I wasn't able to pin a chat from an attendee, only organizer messages. Example: I had a chat with an attendee, they supplied some useful information, but I couldn't pin it for everyone to see. Any suggestions or workarounds to make it more interactive? I've tried in both standard events and webcasts. Thanks!
