Yes, screen resolution does have an impact. If you are using too high a resolution GoTo will chop of the bottom portion of all your slides and in some cases it will also chop off the right side too. Please refer to a separate discussion that deals with GoTo chopping of part of the slides.
This sort of thing should be checked during practice sessions, but you should be able to see during the event if someone's screen resolution is causing a problem.
The difficulty is that just agreeing to a consistent resolution for all presenters is not enough. How the slides appear (and what may or may not be chopped off) is determined by the default resolution for the PC, not the resolution you all agree to use. For example if each person presenting uses a pc with a different maximum resolution, the resolution you need to change down to for the slide to all appear correctly will be different for each presenter's pc.
Hello Glenn, if I understand it correctly it is actually better to use the Share Screen with the regular task bar showing at the bottom? I do not have the option to combine ppt's into 1 large ppt as all my speakers wish to handle their own presentation. I tell them to use the Clean Shared Screen so the audience does not see the task bar, but when I viewed my most recent recording, the bottom part of the slides was indeed missing.
PowerPoint normally shows full screen, so if you use the "clean screen" feature in GoTo, then GoTo will cut off the bottom of the PowerPoint image. In GoTo, "clean screen" means to show only the top 95% (approximate) of the screen.
One way around this is, in PowerPoint go to "setup slide show" and set the PowerPoint to "Browsed by an individual (window)." This means PowerPoint shows in a window rather than full screen. You can size the show window to be the size you want. Then, in GoTo, you can either show the whole screen or just the PowerPoint window. Either way, the GoTo audience sees the entire PowerPoint.
The best way to do this is to have a second monitor/display connected to the presenter computer. Then you can share the entire (not clean) second screen. Thus with the PowerPoint show full-screen on the second display, the GoTo audience will see the entire PowerPoint slide.