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Active Contributor

GTW control panel visible when panelist shares screen

Hello,

 

I've run over 100 webinars and this has never happened before. I gave the presenter control to a panelist and I can see the GTW control panel on her screen. It is usually invisible to attendees, but not in this case. How can we prevent the control panel to show up?

 

Thank you,

 

Daita

Screen Shot 2019-08-12 at 10.55.31 AM.jpg

5 REPLIES 5
LogMeIn Contributor

Re: GTW control panel visible when panelist shares screen

Hello @DS2018 ,

You should not be sharing the GoTo control panel unless that was your original intention (for training purposes).  So I think it's safe to say this was not the intention, and could be related to local video drivers (updates needed) on the presenter's PC --- mostly video drivers.

Active Contributor

Re: GTW control panel visible when panelist shares screen

Thank you, I'll let the presenter know about the video drivers.

How do you share the GTW control panel for training opurposes? I don't think I know how to do that, but it would be useful to know.

 

Thanks,

 

Daita

Respected Contributor

Re: GTW control panel visible when panelist shares screen

To enable/disable this feature, select File > Labs > Show my Control Panel to attendees during screen sharing.

 

https://support.logmeininc.com/gotowebinar/help/try-labs-features-g2w040021

LogMeIn Contributor

Re: GTW control panel visible when panelist shares screen

Right now there's a hidden command to do open up several other options:

  1. Hold down the CTRL Shift and L keys
  2. Click on the GoToMeeting menu

There's a lot of stuff in there that is more for our documentation and troubleshooting purposes though, so it's not used very much by customers.

Active Contributor

Re: GTW control panel visible when panelist shares screen

Many thanks to both of you!