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On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
undefinedKriss12 days agoNew Contributor123Views0likes14CommentsSharing same ext on multiple phones
I don't really feel like typing this all out. Please review Ticket/ case number 21874043 The admin portal is very clunky when adding a second phone to share the ext number of an existing ext. Thanks, Michael AdamsM_Adams3 days agoFrequent Contributor43Views0likes1CommentChat feature not helpful
Is anyone else frustrated with the restrictions on the chat feature in GTW? We often want the ability for our attendees to put information in the chat to share and be seen by all the attendees. But there is no way to do this. Are there any plans to expand the chat functionality to allow attendee use? Also, as an organizer, I wasn't able to pin a chat from an attendee, only organizer messages. Example: I had a chat with an attendee, they supplied some useful information, but I couldn't pin it for everyone to see. Any suggestions or workarounds to make it more interactive? I've tried in both standard events and webcasts. Thanks!cblackelite3 days agoActive Contributor63Views0likes3Comments- MagicBibi5 days agoNew Member41Views0likes2Comments
Switching between the Classic Experience vs New Experience
Some months ago we "upgraded" from "classic" experience to the "new" experience. Inexplicably now when hosting webinars it has reverted to the "classic" Have explored account settings to seek to toggle from classic to new but cannot find this function?SolvedFTAlliance6 days agoActive Contributor45Views0likes2Comments- webinarfbk8 days agoActive Contributor17Views0likes1Comment
Time Zone No Longer Auto-Adjusting to Attendee's Time Zone
I spent an hour on the phone with a GoToWebinar tech support person (Estaban, case #21859199), only for him to be unable to resolve it. I am hoping someone here can tell me how to fix it. Beginning about two months ago, the time zone reflected in each attendee's registration email no longer dynamically adjusted the webinar to their start time. It always had it in Central Time. For example, the email put the time in the Central Time Zone for an attendee who is in the Pacific Time Zone. This happened with our last webinar as well--causing people to miss the event because they had the wrong time. I believe (and it was also suggested by the support tech, though he couldn't resolve it) that this is because we don't use the GoToWebinar-built registration page. We build our own registration page on our site, which we then integrate via the Hubspot integration option. We need to do this for internal company reasons; the company will not allow us to use the GoToWebinar-built registration page. Is there a workaround to get the time to adjust to the attendees' time zone? I don't understand why GoToWebinar claims it integrates with Hubspot, only to leave such a gap in the service.MEDQOR9 days agoActive Contributor21Views0likes1Comment
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