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Video recording did not capture video only audio
Every week we host several webinars and one of them always includes an embedded video, since 2019. Yesterday, the webinar was launched with a slide for the audience to see before launching the video. The live aired without any issues. However, while the recording captured the slide, it did not capture the video, only the audio. I was left with a black screen in the recording after the video started. Today, we had a webinar which recorded fine with both audio and video. I did take the original video from yesterday and uploaded it into a new webinar and launched that. It played and recorded both the audio and video. Has anyone else experienced this? There were no webcams on or mics on during the webinar with the video recording. I would appreciate anyone's input if you've experienced anything similar. Thank you.VWB12 days agoActive Contributor39Views0likes1Comment
user friendly way raising GDPR subject-access/deletion requests
as a Company running Webinars many times during a month I understand our role as Company as "Data Controller" according to GDPR definitions. GoTo as Vendor that offers the platform, covers the role of the "Data Processor". As a conclusion to that, we have to handle GDPR requests related to GoTo events we manage, and GoTo has the responsibility to execute them in a timely manner. Q1 What does GoTo Offer that makes it a straight forward process, raising GDPR related (bulk) requests for data: access/deletion I get from my Webinar Attendees (typically external Customers)? * Q2 is it still the case that data from my events reside for 2 years at GoTo's servers, then kept but anonymised? If yes, why does the reporting feature in the Admin Portal limit the range to 12 months maximum rather 24 months? Q3 in case there are technical reasons * ZOOM has this Data Privacy management "feature" very well integrated into their Admin Portal; so whenever I get GDPR requests, I enter those and submit; latest half a day, max. a day later, I get the confirmation/information sent by e mail, about the result of my request.Tho-Mas12 days agoActive Contributor191Views0likes6Comments
Switching between the Classic Experience vs New Experience
Some months ago we "upgraded" from "classic" experience to the "new" experience. Inexplicably now when hosting webinars it has reverted to the "classic" Have explored account settings to seek to toggle from classic to new but cannot find this function?SolvedFTAlliance15 days agoActive Contributor163Views0likes4Comments
Missing Function: Switching between Classic and New Experience
The ability to switch between the classic and the new version is missing. I am in the dashboard, and the "Join Options" section is just gone. I sued to be able to switch between the classic and new at will, I was doing so for testing, we want to switch all employees now to the enw version but suddenly the function is missing. I found some troubleshooting suggesstion which said that the admn may ahve disabled it, I am the admin, didn't disable anything. And if I have accidentally I cannot find a way to enable this feature.SolvedRyanEMuise18 days agoActive Contributor49Views0likes4Comments
Impressions on the New GTW Experience
We've held two webinars now using the "New Experience" and have some feedback about it. We tried to stay with the classic interface, but we "ran out of road" on 12-16-25 when the classic interface was deprecated. First, the good. For panelists. the new experience makes it easier for them to find the right screen right away when making presenter transitions. This is a definite improvement. Now, the not-so-good. We often hold events with more than 1k attendees and the new questions pane makes it difficult for us to interact with our users. Since the overall display area has been reduced compared to the classic interface and the font is larger, we have to do a lot of scrolling to stay on top of comments and questions. When responding, it pops a question into its own reply window making management clunky. When deleting a question, it now displays a confirm dialog adding countless extra mouse clicks when managing the questions pane. We also found that unless you click exactly in the center of the trash can, the interface doesn't respond. With the classic design, we could manage the questions pane much more efficiently, deleting on the fly and responding with full command of the questions pane. Maybe we just couldn't find it in the new experience, but the "paste recent answer" option seems to have disappeared with just a few canned responses now available. There are some other things that seem to a be a step backward: Why does the raise hand function come on by default, even if turned it off for a previous session? You used to be able to see the number of attendees at a glance, but this doesn't seem available in the "People" options. Lastly, why does the name of the webinar no longer appear in the controls, replaced by the webinar ID? Perhaps there are revisions coming to overcome some of the above. All we know is managing last night's session with more than 1,500 attendees seemed a lot more tedious than when using the classic interface.dcappert18 days agoNew Member37Views0likes1Comment
Ipad panelist webcast troubleshooting
Hello, I recently contacted Support to run connection tests for joining a webinar as a panelist using an iPad. After multiple exchanges (and I want to thank the team for their time and assistance), it appears that it is no longer possible to join a webinar as a panelist from an iPad. I have tested this behavior with both older and newer versions of the GoTo app, and the result is always the same. When a panelist clicks their dedicated “pjoin” link on an iPad (e.g. global.gotowebinar.com/pjoin/8614195767409685077/XXXXXXX), the GoTo app automatically opens and prompts them to enter their name and email address — exactly as if they were a regular attendee. This does not happen on Windows or macOS, where the same link correctly grants panelist access. We host several webinars each month for years, and in the past we relied on iPads as a workaround for clients whose security policies block the GoTo desktop application. Losing this capability is therefore a significant operational issue for us. I am very surprised that panelist access from iPad is apparently no longer supported. Could you please explain the reason for this change? Thank you, Paul-AntoinePaul-AH19 days agoActive Contributor67Views0likes4CommentsHappy New Year! - Prescheduled Webinars deleted
Hello, I came in today to discover numerous prescheduled webinars are gone. Was there a system issue? Out of 14, so far 6 were deleted. All of these were weekly and scheduled through end of March with the exception of 4 which were scheduled through end of July 2026. And 3 of those were gone. I've since rescheduled...tasconboarding21 days agoNew Member25Views0likes1Comment
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