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New Contributor

Logging in takes me to my account page

I'm trying to access my webinars, but I keep getting sent back to the 'my account' page. Using my macbook at the moment in Chrome.

Every link I've tried to click to get to the webinar management section just links back to https://secure.citrixonline.com/commerce/myAccount.tmpl - even when I manually typed in https://secure.citrixonline.com/commerce/myWebinars.tmpl to the URL bar, it just redirected back.
8 REPLIES 8
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LogMeIn Contributor

Re: Logging in takes me to my account page

Hi Charlotte,
Sorry for the trouble!
We've had no site issues today that I'm aware of.  Since this time, have you been able to test with an alternate web browser?

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New Contributor

Re: Logging in takes me to my account page

This has happened to me multiple times in the last week in Chrome. I log in as usual but instead of seeing the webinar page listing the webinars  -- I get this basic account page that I can't escape. It doesn't make a lot of sense but the only way around it was I logged out of chrome, launched Internet Explorer and then logged in (which worked - I saw the webinars), and then logged in again via chrome and it goes through. Is there a reason for this, GTW?
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LogMeIn Manager

Re: Logging in takes me to my account page

Hi Charlotte and Emily,

Sorry for the frustration. This seems to be some kind of cookie issue that is happening, if you select Log Out on the account page you are taken to, you should then see Sign In again that will take you to your My Webinars page.

Glenn is a member of the LogMeIn Community Care Team.

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Retired LogMeIn Contributor

Re: Logging in takes me to my account page

Charlotte and Emily,


One reason you may experience being taken straight to the My Account page is because your account is simply not active. However, if you do have an active license, you might consider clearing the cookies and cached files within Chrome and then sign in again.

  1. Open Chrome.
  2. On your browser toolbar, click More More.
  3. Point to More tools, and then click Clear browsing data.
  4. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.
After clearing the browsing data it is a good practice to restart Chrome.

How to remove cookies from Microsoft Internet Explorer: 
http://support.microsoft.com/kb/278835

How to remove cookies from Mozilla Firefox 
http://support.mozilla.org/en-US/kb/Deleting%20cookies 

How to remove cookies from Google Chrome 
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 

How to remove cookies from Apple Safari: 
https://support.apple.com/kb/ph21411?locale=en_US

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New Contributor

Re: Logging in takes me to my account page

Great, thanks. Will give that a try!
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New Contributor

Re: Logging in takes me to my account page

This reply was created from a merged topic originally titled Can't get past the account page!.

Hi, I have just paid for gotowebinar (as my subscription had expired) and now when I sign in, I just get directed to the 'my account page. I can't get past this to actually set up a webinar or do anything. If I hit the 'my webinars' link it just keeps me on that page, even though it says all paid and next payment is due 11th December!
I can go to the admin assistance, and then if I select the drop down mneu next to my name and select gotowebinar, its back to the my account page again!
thanks for any assistance!
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Active Contributor

Re: Logging in takes me to my account page

This reply was created from a merged topic originally titled cannot go to my gotowebinar dashboard.

I am trying to go to the gotowebinar page but it keeps on redirecting to my account page.  
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New Contributor

Re: Logging in takes me to my account page

This reply was created from a merged topic originally titled Link to GoToWebinar doesn't work.

From the account page, there is no way for me to reach the global.gotowebinar.com. When clicked, or typed in, it simply returns me back to the account page. No error is displayed. I own a yearly subscription of GoToWebinar starter + gotomeeting. I subscribed a few hours ago.