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Gregor-CGSLabs's avatar
Gregor-CGSLabs
New Contributor
3 years ago
Solved

Payable on-demad webinar has expired! How can I fix this?

Hi Everybody

 

I have a problem with payable on-demand webinars. We have published several webinars that expired in December. The problem is that we couldn't set them up without an expiration date and later we did not get notified by the system that the webinars are about to expire. They just stopped working. Is there a way to reactivate them, so I don't need to make new copies of the webinars? I would need to change all the links on the web pages if I make copies of the webinars. If I try to edit a past webinar I can't change the date.

 

Thanks for help!

 

  • KateG's avatar
    KateG
    3 years ago

    Hi CarolineO  welcome to the GoTo Community. This actually appears to be the intended behavior.  When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further. 

13 Replies

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  • Shannen's avatar
    Shannen
    Contributor
    2 years ago
    Thank you. Good info to know before we proceed.
  • CarolineO's avatar
    CarolineO
    Active Contributor
    2 years ago

    No I didn't. I was told it wasn't possible and I had to move them off GoToWebinar - really disappointing 

  • Shannen's avatar
    Shannen
    Contributor
    2 years ago

    Did you ever get a resolution to this? We are looking to start charging for on-demand videos so this is new to us. We would definitely want them available for more than just one year. Thanks.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    CarolineO You will only be able to schedule for 1 year after the start date, even if you select no end date. This is the intended behavior, there may have been a bug that was overriding that previously. 

  • CarolineO's avatar
    CarolineO
    Active Contributor
    3 years ago

    Kate I did not check "no end date" though. Before you have always been able to edit webinar and amend end date to keep extending it as you describe above. This is no longer working. Can you help? 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi CarolineO  welcome to the GoTo Community. This actually appears to be the intended behavior.  When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further. 

  • CarolineO's avatar
    CarolineO
    Active Contributor
    3 years ago

    Kate this solution no longer appears to work. You cannot click on any future date to extend them. Can you help me? 

  • CarolineO's avatar
    CarolineO
    Active Contributor
    3 years ago

    I have the same issue! Called helpdesk and was told not possible to extend beyond one year and have to reset up every single webinar and change links on our website which I don't want to do. I have edited this before but when I try to extend date now on edit you cannot click on any future dates to extend the longevity of the webinars. Can anyone help? 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Gregor-CGSLabs thanks for verifying and sharing your workflow. The team confirmed that editing and updating the date will extend the time frame beyond the original end date. 

  • Gregor-CGSLabs's avatar
    Gregor-CGSLabs
    New Contributor
    3 years ago

    Hi Kate. Yes I did try this but thought that it wasn't working because the date was not updated in the dashboard view. And if I entered the edit mode it again showed the old date.  Page needs to be refreshed to reflect the changes.

     

    - Enter edit mode

    - Change the end date

    - save changes (you land on the dashboard and see the old end date of the webinar)

    - Refresh by clicking F5

    - date is updated

     

    This workflow works on my end.

     

    Thanks,

    Gregor