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Payable on-demad webinar has expired! How can I fix this?
Hi Everybody
I have a problem with payable on-demand webinars. We have published several webinars that expired in December. The problem is that we couldn't set them up without an expiration date and later we did not get notified by the system that the webinars are about to expire. They just stopped working. Is there a way to reactivate them, so I don't need to make new copies of the webinars? I would need to change all the links on the web pages if I make copies of the webinars. If I try to edit a past webinar I can't change the date.
Thanks for help!
Hi CarolineO welcome to the GoTo Community. This actually appears to be the intended behavior. When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further.
13 Replies
- Thank you. Good info to know before we proceed.
No I didn't. I was told it wasn't possible and I had to move them off GoToWebinar - really disappointing
Did you ever get a resolution to this? We are looking to start charging for on-demand videos so this is new to us. We would definitely want them available for more than just one year. Thanks.
Kate I did not check "no end date" though. Before you have always been able to edit webinar and amend end date to keep extending it as you describe above. This is no longer working. Can you help?
Hi CarolineO welcome to the GoTo Community. This actually appears to be the intended behavior. When checking 'no end date' it will be available for 1 year after the start date. Apologies for any confusion. You can schedule a new on-demand webinar with the same recording if you need to extend further.
Kate this solution no longer appears to work. You cannot click on any future date to extend them. Can you help me?
I have the same issue! Called helpdesk and was told not possible to extend beyond one year and have to reset up every single webinar and change links on our website which I don't want to do. I have edited this before but when I try to extend date now on edit you cannot click on any future dates to extend the longevity of the webinars. Can anyone help?
Gregor-CGSLabs thanks for verifying and sharing your workflow. The team confirmed that editing and updating the date will extend the time frame beyond the original end date.
Hi Kate. Yes I did try this but thought that it wasn't working because the date was not updated in the dashboard view. And if I entered the edit mode it again showed the old date. Page needs to be refreshed to reflect the changes.
- Enter edit mode
- Change the end date
- save changes (you land on the dashboard and see the old end date of the webinar)
- Refresh by clicking F5
- date is updated
This workflow works on my end.
Thanks,
Gregor
